Field Service · head to head
Commusoft vs Properly
Commusoft
Field Service
Job management for commercial and residential trades with a four licence minimum
- From
- On request
- Rated
- -
Properly
Field Service
Photo-verified turnover checklists and cleaner coordination for short-term rentals
- From
- $12.99/month
- Rated
- -
The short version
- Each has a real cost: Commusoft no pricing is published anywhere, so every evaluation starts with a sales call and there is no way to sanity check a quote against a list price before you are already in a pipeline.; Properly properly solves only the turnover, so it is an additional per-property cost on top of a PMS that already claims to schedule cleaning, and the overlap is real.
- They diverge on capability: Commusoft covers Diary and despatch, Properly covers Photo-verified checklists.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Commusoft and Properly actually diverge.
Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Field Service).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Commusoft
- Diary and despatch
- Planned maintenance contracts
- Daily subcontractor licences
- Job costing
- Certificates and forms
- Parts and stock
- Customer portal
- Fleet+ module
Only in Properly
- Photo-verified checklists
- Automatic scheduling
- Offline mode
- Multi-language support
- Cleaner marketplace
- Real-time inspection
- Damage documentation
- Problem reporting
What people use each for
The jobs each tool is most often brought in to do.
Commusoft
- A commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarternot Properly
- An electrical firm that needs certificates completed and emailed from the engineer app before the van leaves sitenot Properly
- A contractor whose engineer count doubles over winter and wants seasonal staff on rolling rather than annual licencesnot Properly
- A business that subcontracts overflow work and refuses to buy full year licences for people who log in fifteen days a yearnot Properly
Properly
- A manager with forty units using contract cleaners who cannot personally inspect turnoversnot Commusoft
- An owner in a different country from the property who needs evidence a clean actually happenednot Commusoft
- A portfolio pursuing damage claims that require dated before and after photographsnot Commusoft
- An operation onboarding new cleaning crews quickly with visual instructions rather than written onesnot Commusoft
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Commusoft
- No pricing is published anywhere, so every evaluation starts with a sales call and there is no way to sanity check a quote against a list price before you are already in a pipeline.
- The four licence account minimum rules out sole traders and two person firms entirely, which is exactly the segment that Jobber and Kickserv serve cheaply.
- Fleet tracking, sales pipeline and advanced analytics are separate paid modules, so the headline job management quote understates what a firm wanting all three will actually spend.
- Standard plans are twelve month contracts that renew annually, so a firm that decides after four months that the fit is wrong is still paying for the remaining eight.
- The product is built around UK trade workflows such as Gas Safe certification and landlord compliance, and US buyers get a system whose defaults, terminology and compliance forms were designed for a different market.
Properly
- Properly solves only the turnover, so it is an additional per-property cost on top of a PMS that already claims to schedule cleaning, and the overlap is real.
- The photo requirement adds time to every clean, and cleaners paid per turnover often resist it, which becomes a negotiation about rates rather than a software rollout.
- Real-time inspection is billed at five dollars per inspection rather than included, so using it on every changeover materially changes the per-property cost.
- The managed services tiers are priced an order of magnitude above the software, and operators sometimes discover the pitch is really about those rather than the app.
- The cleaner marketplace has depth only in established North American destinations, and in thinner markets a missed turnover still means calling round yourself.
Pricing, plan by plan
Commusoft
On request- Commusoft Jobs$undefined/year
- Minimum four licences per account
- Twelve month contracted term that renews annually
- Monthly rolling licences available for seasonal staff
Properly
$12.99/month- Platform$12.99/month
- Per property per month, tiered down toward 5 USD at volume
- Photo checklists and automatic scheduling
- Cleaner marketplace access
- Real-Time Inspection$undefined/month
- Charged at 5 USD per inspection, not per month
- Remote human review of a completed turnover
- Used selectively rather than on every clean
- Cohost Pro$119/month
- Per active property per month
- Managed cohosting service rather than software alone
- Includes guest and operational coverage
- Guest Support Plus$149/month
- Per listing per month
- Outsourced guest communication
- Sold alongside the platform
Which should you pick?
Choose Commusoft if
- You need diary and despatch.
- You work on Web, iOS, Android.
- You also want planned maintenance contracts.
Choose Properly if
- You need photo-verified checklists.
- You work on Web, iOS, Android.
- You also want automatic scheduling.
Questions people ask
- Is Commusoft or Properly better?
- Neither clearly leads. Commusoft starts at On request and Properly at $12.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Commusoft or Properly?
- Commusoft starts at On request and Properly at $12.99/month.
- Does Commusoft or Properly run on more platforms?
- Both run on Web, iOS, Android, so platform support will not decide this one for you.
- What is Commusoft best used for?
- Commusoft is most often used for a commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarter, an electrical firm that needs certificates completed and emailed from the engineer app before the van leaves site, a contractor whose engineer count doubles over winter and wants seasonal staff on rolling rather than annual licences, a business that subcontracts overflow work and refuses to buy full year licences for people who log in fifteen days a year. Of those, a commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarter and an electrical firm that needs certificates completed and emailed from the engineer app before the van leaves site are not what Properly is typically brought in for.
- What can Commusoft do that Properly cannot?
- Commusoft covers Diary and despatch, Planned maintenance contracts, Daily subcontractor licences, Job costing. Properly covers Photo-verified checklists, Automatic scheduling, Offline mode, Multi-language support.
Answered from the vendors’ own pages
Commusoft: Does Commusoft publish its prices?
No. There is no public rate card and every quote comes from sales, with a stated minimum of four licences per account.
Properly: What does Properly actually cost per property?
The platform starts at 12.99 US dollars per property per month, falling toward 5 dollars at higher volumes. Remote inspections cost 5 dollars each on top.
Commusoft: Can I pay for subcontractors only on the days they work?
Yes. Commusoft sells daily licences billed monthly by the number of days used, which is unusual in this category.
Properly: Does it replace my property management system?
No. It connects to one and covers turnovers only. Distribution, guest messaging and accounting stay elsewhere.
Commusoft: Is there a contract?
Standard plans run on a twelve month term that renews annually. Monthly rolling licences exist for seasonal staff but the core account is contracted.
Properly: Will cleaners actually use it?
They will if you require it, but the mandatory photo steps lengthen each clean and often need to be reflected in what you pay per turnover.
Commusoft: Does it handle planned maintenance as well as reactive jobs?
Yes. Recurring service contracts generate jobs automatically and keep asset history against each site.
Properly: Does it help with damage claims?
Yes. Timestamped before and after photographs from the checklist are the main evidence operators use when claiming against a guest.
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