Field Service · head to head
Commusoft vs Percepto
Commusoft
Field Service
Job management for commercial and residential trades with a four licence minimum
- From
- On request
- Rated
- -
Percepto
Field Service
Drone-in-a-box inspection with the AIM software that runs the missions and reads the results
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Commusoft no pricing is published anywhere, so every evaluation starts with a sales call and there is no way to sanity check a quote against a list price before you are already in a pipeline.; Percepto aIM is built for Percepto aircraft and base stations, so buying the software is buying the fleet, and a site that already owns DJI or other drones cannot bring them into it.
- They diverge on capability: Commusoft covers Diary and despatch, Percepto covers Drone-in-a-box base station.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Commusoft and Percepto actually diverge.
Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Field Service).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Commusoft
- Diary and despatch
- Planned maintenance contracts
- Daily subcontractor licences
- Job costing
- Certificates and forms
- Parts and stock
- Customer portal
- Fleet+ module
Only in Percepto
- Drone-in-a-box base station
- Autonomous scheduled missions
- AIM mission management
- Optical gas imaging payload
- Thermal and visual inspection
- Change detection
- Alarm-triggered response
- Georeferenced asset history
What people use each for
The jobs each tool is most often brought in to do.
Commusoft
- A commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarternot Percepto
- An electrical firm that needs certificates completed and emailed from the engineer app before the van leaves sitenot Percepto
- A contractor whose engineer count doubles over winter and wants seasonal staff on rolling rather than annual licencesnot Percepto
- A business that subcontracts overflow work and refuses to buy full year licences for people who log in fifteen days a yearnot Percepto
Percepto
- A refinery replacing manual methane leak detection rounds with scheduled optical gas imaging flightsnot Commusoft
- A remote mine site that cannot economically station inspection crews and needs weekly stockpile and infrastructure surveysnot Commusoft
- A utility substation network needing thermal inspection of switchgear on a fixed cycle with an auditable recordnot Commusoft
- A port or tailings facility that wants an automatic aerial response when an alarm fires at three in the morningnot Commusoft
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Commusoft
- No pricing is published anywhere, so every evaluation starts with a sales call and there is no way to sanity check a quote against a list price before you are already in a pipeline.
- The four licence account minimum rules out sole traders and two person firms entirely, which is exactly the segment that Jobber and Kickserv serve cheaply.
- Fleet tracking, sales pipeline and advanced analytics are separate paid modules, so the headline job management quote understates what a firm wanting all three will actually spend.
- Standard plans are twelve month contracts that renew annually, so a firm that decides after four months that the fit is wrong is still paying for the remaining eight.
- The product is built around UK trade workflows such as Gas Safe certification and landlord compliance, and US buyers get a system whose defaults, terminology and compliance forms were designed for a different market.
Percepto
- AIM is built for Percepto aircraft and base stations, so buying the software is buying the fleet, and a site that already owns DJI or other drones cannot bring them into it.
- Everything depends on beyond-visual-line-of-sight regulatory approval, which is strong in the United States and patchy elsewhere, so a European or Asian site may face a materially different operating envelope for the same money.
- Pricing is a per-site annual programme covering hardware, software and support, with no published rates, so comparing it against hiring an inspection contractor requires a full proposal.
- The base station is fixed infrastructure requiring power, connectivity and a site survey, which means a linear asset such as a pipeline needs several installations rather than one system.
- Weather, wind limits and airspace restrictions still ground flights, so the inspection schedule an operator plans around is a best case, and manual fallback procedures still have to exist.
Pricing, plan by plan
Commusoft
On request- Commusoft Jobs$undefined/year
- Minimum four licences per account
- Twelve month contracted term that renews annually
- Monthly rolling licences available for seasonal staff
Percepto
On request- Percepto AIM programme$undefined/year
- Base station and aircraft
- AIM software subscription
- Site survey, installation and regulatory support
Which should you pick?
Choose Commusoft if
- You need diary and despatch.
- You work on Web, iOS, Android.
- You also want planned maintenance contracts.
Choose Percepto if
- You need drone-in-a-box base station.
- You also want autonomous scheduled missions.
Questions people ask
- Is Commusoft or Percepto better?
- Neither clearly leads. Commusoft starts at On request and Percepto at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Commusoft or Percepto?
- Commusoft starts at On request and Percepto at On request.
- Does Commusoft or Percepto run on more platforms?
- Commusoft runs on Web, iOS, Android. Percepto runs on Web.
- What is Commusoft best used for?
- Commusoft is most often used for a commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarter, an electrical firm that needs certificates completed and emailed from the engineer app before the van leaves site, a contractor whose engineer count doubles over winter and wants seasonal staff on rolling rather than annual licences, a business that subcontracts overflow work and refuses to buy full year licences for people who log in fifteen days a year. Of those, a commercial heating contractor running reactive callouts alongside planned maintenance contracts that must generate services automatically each quarter and an electrical firm that needs certificates completed and emailed from the engineer app before the van leaves site are not what Percepto is typically brought in for.
- What can Commusoft do that Percepto cannot?
- Commusoft covers Diary and despatch, Planned maintenance contracts, Daily subcontractor licences, Job costing. Percepto covers Drone-in-a-box base station, Autonomous scheduled missions, AIM mission management, Optical gas imaging payload.
Answered from the vendors’ own pages
Commusoft: Does Commusoft publish its prices?
No. There is no public rate card and every quote comes from sales, with a stated minimum of four licences per account.
Percepto: Can I use Percepto AIM with drones I already own?
No. The system is designed around Percepto's own aircraft and base station.
Commusoft: Can I pay for subcontractors only on the days they work?
Yes. Commusoft sells daily licences billed monthly by the number of days used, which is unusual in this category.
Percepto: Do I need a pilot on site?
Not in jurisdictions where beyond-visual-line-of-sight operation is approved. Confirm the approval position for your country before committing.
Commusoft: Is there a contract?
Standard plans run on a twelve month term that renews annually. Monthly rolling licences exist for seasonal staff but the core account is contracted.
Percepto: What does it cost?
Percepto does not publish pricing. Expect an annual per-site programme covering hardware, the AIM subscription and support.
Commusoft: Does it handle planned maintenance as well as reactive jobs?
Yes. Recurring service contracts generate jobs automatically and keep asset history against each site.
Percepto: Can it detect gas leaks?
Yes, with an optical gas imaging payload, which is one of the main reasons oil and gas operators buy it.
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