Softwr

Customer Support · head to head

LiveAgent vs Sinch

LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Free plan
Yes
Full reviewWebsite
Sinch logo

Sinch

Telecommunications

Messaging, voice and email APIs with a fully published per-country rate card

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; Sinch much of the portfolio arrived through acquisition, so a customer buying messaging and email should check how consistent the consoles, APIs and support processes actually are across those specific products.
  • They diverge on capability: LiveAgent covers Ticketing system, Sinch covers Published per-country rate card.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which LiveAgent and Sinch actually diverge.

Attributes where LiveAgent and Sinch differ
AttributeLiveAgentSinch
Starting priceFreeOn request
Pricing modelsubscriptionPer message and per minute, priced by destination country
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, APIs, Java, Python, JavaScript, PHP, C#
CategoryCustomer SupportTelecommunications
Founded2004Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

Only in Sinch

  • Published per-country rate card
  • Global SMS and RCS
  • Voice and US termination
  • Verification
  • Transactional email

What people use each for

The jobs each tool is most often brought in to do.

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Sinch
  • Ticketing and shared inbox for customer support teamsnot Sinch

Sinch

  • Enterprises consolidating messaging, voice and transactional email with one suppliernot LiveAgent
  • Teams that need to model per-country cost precisely before committing to a vendornot LiveAgent
  • US voice traffic where termination on an owned network reduces costnot LiveAgent
  • Buyers who want a supplier whose financial position is publicly reportednot LiveAgent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Sinch

  • Much of the portfolio arrived through acquisition, so a customer buying messaging and email should check how consistent the consoles, APIs and support processes actually are across those specific products.
  • Product overlap from acquisitions means the right Sinch product for a use case is not always obvious and sales guidance varies.
  • Integrating acquired businesses is a continuing programme, so account handling and support contacts can change under a customer mid-contract.
  • The published rate card is a list price, so organisations at volume still negotiate and small senders pay the advertised rate without leverage.
  • US A2P messaging carries 10DLC registration fees and per-segment carrier surcharges on top of the published rates, as it does with every provider.

Pricing, plan by plan

LiveAgent

Free
  • Small Business$10/month
    • Ticketing
    • Live chat
    • Knowledge base
  • Medium Business$19/month
    • Everything in Small
    • Call center
    • IVR
  • Large Business$33/month
    • Everything in Medium
    • Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
  • Enterprise$46/month
    • Everything in Large
    • Dedicated account manager
    • Priority support

Sinch

On request
  • Pay as you go$undefined/month
    • Published per-country and per-network rate card in USD, EUR and GBP
    • Registered US 10DLC traffic priced below standard US rates
    • Outbound PSTN voice priced by route

Which should you pick?

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Choose Sinch if

  • You need published per-country rate card.
  • You work on Web, APIs, Java, Python, JavaScript, PHP, C#.
  • You also want global sms and rcs.
Sinch review

Questions people ask

Is LiveAgent or Sinch better?
Neither clearly leads. LiveAgent starts at Free and Sinch at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveAgent or Sinch?
LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and On request for Sinch.
Does LiveAgent or Sinch run on more platforms?
LiveAgent runs on Web, Ios, Android. Sinch runs on Web, APIs, Java, Python, JavaScript, PHP, C#.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. Sinch starts at On request.
What is LiveAgent best used for?
LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what Sinch is typically brought in for.
What can LiveAgent do that Sinch cannot?
LiveAgent covers Ticketing system, Live chat, Call center, Social media. Sinch covers Published per-country rate card, Global SMS and RCS, Voice and US termination, Verification.

Answered from the vendors’ own pages

LiveAgent: How much does LiveAgent cost?

LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.

Source
Sinch: Does Sinch publish its prices?

Yes, unusually completely for a vendor of its size. It publishes a per-country and per-network rate card in US dollars, euros and sterling, with a stated price date, covering both messaging and voice.

LiveAgent: Does LiveAgent offer a free trial?

Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.

Source
Sinch: Is MessageBird part of Sinch?

No. MessageBird, now trading as Bird, is a separate Amsterdam company and a direct competitor. It does not appear anywhere in Sinch's own published acquisition history.

LiveAgent: Are AI agents included in all LiveAgent plans?

Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.

Source
Sinch: Can we see Sinch's financials before signing?

Yes. Sinch trades on the Nasdaq Stockholm Large Cap list under the symbol SINCH, so revenue, margins and retention are publicly reported.

Share

Related pages

More on LiveAgent

More on Sinch

Keep looking

Other head to heads