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Customer Support · head to head

Ameyo vs Ozonetel

Ameyo logo

Ameyo

Customer Support

Omnichannel contact centre software available on-premise, cloud or hybrid

From
On request
Rated
-
Full reviewWebsite
Ozonetel logo

Ozonetel

Telecommunications

Indian cloud contact centre with its own carrier infrastructure and on-premise deployment options

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Ameyo no pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.; Ozonetel no pricing is published in any usable form, so seat rates, per minute charges, number rental and dialler licences are entirely opaque until a sales process is underway, which makes budget approval slow.
  • They diverge on capability: Ameyo covers Predictive and progressive dialling, Ozonetel covers Owned telecom infrastructure.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Ameyo and Ozonetel actually diverge.

Attributes where Ameyo and Ozonetel differ
AttributeAmeyoOzonetel
PlatformsWeb, On-premise, Private cloud, iOS, AndroidWeb, iOS, Android, Self-hosted
CategoryCustomer SupportTelecommunications

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Ameyo

  • Predictive and progressive dialling
  • Omnichannel routing
  • On-premise deployment
  • Omnichannel helpdesk
  • Quality monitoring
  • Ameyo XTRM
  • Compliance controls
  • Supervisor analytics

Only in Ozonetel

  • Owned telecom infrastructure
  • Predictive and preview diallers
  • IVR designer
  • CRM embedded agent desktop
  • Call recording and quality monitoring
  • On-premise and private cloud deployment
  • WhatsApp and digital channels
  • Speech analytics

What people use each for

The jobs each tool is most often brought in to do.

Ameyo

  • An Indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure.not Ozonetel
  • A collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide.not Ozonetel
  • A BPO serving Indian and Middle Eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors.not Ozonetel
  • An organisation wants voice, WhatsApp and email handled on a single agent desktop in a market where WhatsApp is the dominant customer channel.not Ozonetel

Ozonetel

  • An Indian bank or insurer whose regulator requires call recordings to stay on infrastructure it controls, needing an on-premise contact centrenot Ameyo
  • A collections or telesales operation running predictive dialling across hundreds of agentsnot Ameyo
  • A support team that wants the agent phone bar embedded inside Salesforce or Zoho rather than a separate softphonenot Ameyo
  • An e-commerce operation adding WhatsApp to the same queue and agent pool that handles voicenot Ameyo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Ameyo

  • No pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.
  • On-premise deployment means you also buy servers, telephony connectivity, professional services and ongoing administration, and the licence is often the smaller half of the true cost.
  • The Exotel acquisition has moved investment towards the newer XTRM cloud line, which creates a real question about how long the classic on-premise product will receive substantial development.
  • It is engineered around large agent counts in low-cost labour markets, so a twenty-seat Western operation gets an interface and an implementation process designed for a very different scale.
  • Self-service is limited: unlike Talkdesk or Five9 there is no meaningful way to trial, configure and launch without vendor involvement, so time to first call is measured in weeks rather than days.

Ozonetel

  • No pricing is published in any usable form, so seat rates, per minute charges, number rental and dialler licences are entirely opaque until a sales process is underway, which makes budget approval slow.
  • Contact centre cost in India is dominated by per minute telecom charges rather than seat licences, so a low quoted seat rate can hide the majority of the bill in usage that scales with call volume.
  • Feature depth outside voice is thinner than Genesys or Talkdesk, so an organisation prioritising digital-first omnichannel with deep workforce management will find gaps.
  • The product, support model and integration set are shaped around Indian market requirements, and organisations outside India get a smaller partner network and less mature local support.
  • On-premise deployment, one of its main selling points for regulated buyers, brings back infrastructure, upgrade and capacity planning costs that the move to cloud contact centres was meant to remove.

Pricing, plan by plan

Ameyo

On request
  • Ameyo Cloud Contact Centre$undefined/year
    • Voice, omnichannel routing and dialler
    • Per agent licensing
    • No published rate card
  • Ameyo On-Premise$undefined/year
    • Installed on customer infrastructure
    • Perpetual or subscription licensing
    • Professional services and hardware costed separately
  • Ameyo XTRM by Exotel$undefined/year
    • CCaaS line with conversational AI
    • Quoted on application

Ozonetel

On request
  • CloudAgent$undefined/month
    • No public rate card is published
    • Priced per agent seat plus telecom usage
    • Per minute call charges billed separately from seat licences

Which should you pick?

Choose Ameyo if

  • You need predictive and progressive dialling.
  • You work on Web, On-premise, Private cloud, iOS, Android.
  • You also want omnichannel routing.
Ameyo review

Choose Ozonetel if

  • You need owned telecom infrastructure.
  • You work on Web, iOS, Android, Self-hosted.
  • You also want predictive and preview diallers.
Ozonetel review

Questions people ask

Is Ameyo or Ozonetel better?
Neither clearly leads. Ameyo starts at On request and Ozonetel at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Ameyo or Ozonetel?
Ameyo starts at On request and Ozonetel at On request.
Does Ameyo or Ozonetel run on more platforms?
Ameyo runs on Web, On-premise, Private cloud, iOS, Android. Ozonetel runs on Web, iOS, Android, Self-hosted.
What is Ameyo best used for?
Ameyo is most often used for an indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure., a collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide., a bpo serving indian and middle eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors., an organisation wants voice, whatsapp and email handled on a single agent desktop in a market where whatsapp is the dominant customer channel.. Of those, an indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure. and a collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide. are not what Ozonetel is typically brought in for.
What can Ameyo do that Ozonetel cannot?
Ameyo covers Predictive and progressive dialling, Omnichannel routing, On-premise deployment, Omnichannel helpdesk. Ozonetel covers Owned telecom infrastructure, Predictive and preview diallers, IVR designer, CRM embedded agent desktop.

Answered from the vendors’ own pages

Ameyo: Is Ameyo still a separate product after the Exotel acquisition?

Yes. It is branded Ameyo by Exotel and keeps its own website, product line and roadmap. It has not been folded into the Exotel product.

Ozonetel: Does Ozonetel publish prices?

No. There is no working public rate card, and seat plus usage pricing is negotiated per account.

Ameyo: Can I still deploy Ameyo on-premise?

Yes, and it is one of the few remaining contact centre platforms offering a genuine on-premise install alongside cloud and hybrid.

Ozonetel: Can it be deployed on-premise?

Yes. On-premise and private cloud deployments are offered, which is the main reason regulated Indian financial institutions choose it.

Ameyo: What does Ameyo cost?

It is quote-only. Nothing is published for cloud or on-premise, and on-premise adds infrastructure and professional services on top of licensing.

Ozonetel: What makes it different from a reseller?

Ozonetel operates its own telecom infrastructure in India rather than layering software over a third party carrier.

Ameyo: Where is it sold?

Primarily India and Southeast Asia, with customers in the Middle East and Africa. It is not a mainstream choice in Europe or North America.

Ozonetel: Is voice the only channel?

No. WhatsApp and digital channels route into the same agent queues, though voice remains the strongest part of the product.

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