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Customer Support · head to head

Customerly vs Ozonetel

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Free plan
Yes
Full reviewWebsite
Ozonetel logo

Ozonetel

Telecommunications

Indian cloud contact centre with its own carrier infrastructure and on-premise deployment options

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Ozonetel no pricing is published in any usable form, so seat rates, per minute charges, number rental and dialler licences are entirely opaque until a sales process is underway, which makes budget approval slow.
  • They diverge on capability: Customerly covers Live chat, Ozonetel covers Owned telecom infrastructure.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Customerly and Ozonetel actually diverge.

Attributes where Customerly and Ozonetel differ
AttributeCustomerlyOzonetel
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, iOS, Android, Self-hosted
CategoryCustomer SupportTelecommunications
Founded2015Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in Ozonetel

  • Owned telecom infrastructure
  • Predictive and preview diallers
  • IVR designer
  • CRM embedded agent desktop
  • Call recording and quality monitoring
  • On-premise and private cloud deployment
  • WhatsApp and digital channels
  • Speech analytics

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Ozonetel
  • Lead generationnot Ozonetel
  • Email marketingnot Ozonetel
  • Customer feedbacknot Ozonetel

Ozonetel

  • An Indian bank or insurer whose regulator requires call recordings to stay on infrastructure it controls, needing an on-premise contact centrenot Customerly
  • A collections or telesales operation running predictive dialling across hundreds of agentsnot Customerly
  • A support team that wants the agent phone bar embedded inside Salesforce or Zoho rather than a separate softphonenot Customerly
  • An e-commerce operation adding WhatsApp to the same queue and agent pool that handles voicenot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Ozonetel

  • No pricing is published in any usable form, so seat rates, per minute charges, number rental and dialler licences are entirely opaque until a sales process is underway, which makes budget approval slow.
  • Contact centre cost in India is dominated by per minute telecom charges rather than seat licences, so a low quoted seat rate can hide the majority of the bill in usage that scales with call volume.
  • Feature depth outside voice is thinner than Genesys or Talkdesk, so an organisation prioritising digital-first omnichannel with deep workforce management will find gaps.
  • The product, support model and integration set are shaped around Indian market requirements, and organisations outside India get a smaller partner network and less mature local support.
  • On-premise deployment, one of its main selling points for regulated buyers, brings back infrastructure, upgrade and capacity planning costs that the move to cloud contact centres was meant to remove.

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Ozonetel

On request
  • CloudAgent$undefined/month
    • No public rate card is published
    • Priced per agent seat plus telecom usage
    • Per minute call charges billed separately from seat licences

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Ozonetel if

  • You need owned telecom infrastructure.
  • You work on Web, iOS, Android, Self-hosted.
  • You also want predictive and preview diallers.
Ozonetel review

Questions people ask

Is Customerly or Ozonetel better?
Neither clearly leads. Customerly starts at Free and Ozonetel at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Ozonetel?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for Ozonetel.
Does Customerly or Ozonetel run on more platforms?
Customerly runs on Web, Ios, Android. Ozonetel runs on Web, iOS, Android, Self-hosted.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Ozonetel starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Ozonetel is typically brought in for.
What can Customerly do that Ozonetel cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Ozonetel covers Owned telecom infrastructure, Predictive and preview diallers, IVR designer, CRM embedded agent desktop.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Ozonetel: Does Ozonetel publish prices?

No. There is no working public rate card, and seat plus usage pricing is negotiated per account.

Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Ozonetel: Can it be deployed on-premise?

Yes. On-premise and private cloud deployments are offered, which is the main reason regulated Indian financial institutions choose it.

Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Ozonetel: What makes it different from a reseller?

Ozonetel operates its own telecom infrastructure in India rather than layering software over a third party carrier.

Ozonetel: Is voice the only channel?

No. WhatsApp and digital channels route into the same agent queues, though voice remains the strongest part of the product.

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