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Telecommunications · head to head

Infobip vs LiveAgent

Infobip logo

Infobip

Telecommunications

Omnichannel messaging over 800 direct operator connections, strongest outside the big Western markets

From
On request
Free plan
No
Full reviewWebsite
LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: Infobip the published calculator shows only the average price across a country's networks, and per-network rates sit behind the portal, so the public figure is not what you will be billed.; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • They diverge on capability: Infobip covers Direct operator connections, LiveAgent covers Ticketing system.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Infobip and LiveAgent actually diverge.

Attributes where Infobip and LiveAgent differ
AttributeInfobipLiveAgent
Starting priceOn requestFree
Pricing modelPer message and per minute, priced by destination countrysubscription
Free tierNoYes
PlatformsWeb, APIs, Java, Python, JavaScript, PHP, C#Web, Ios, Android
CategoryTelecommunicationsCustomer Support
FoundedUnknown2004

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Infobip

  • Direct operator connections
  • Owned US carrier
  • Omnichannel messaging
  • SMS firewall
  • Campaign orchestration and chatbots

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

What people use each for

The jobs each tool is most often brought in to do.

Infobip

  • Businesses delivering one-time passcodes to users in Africa, South Asia or Latin Americanot LiveAgent
  • Enterprises consolidating SMS, WhatsApp and RCS onto a single supplier contractnot LiveAgent
  • Operators needing an SMS firewall as well as a sending platformnot LiveAgent
  • Global brands needing local sender registration handled market by marketnot LiveAgent

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Infobip
  • Ticketing and shared inbox for customer support teamsnot Infobip

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Infobip

  • The published calculator shows only the average price across a country's networks, and per-network rates sit behind the portal, so the public figure is not what you will be billed.
  • Its regional strength is irrelevant to a business sending only to the United States or Western Europe, where cheaper vendors reach the same handsets.
  • The engagement suite pushes buyers toward a broader platform commitment than a team that wanted a messaging API had intended to make.
  • Enterprise onboarding and contracting take longer than a self-serve competitor, which suits a product still validating a channel poorly.
  • US A2P traffic still carries 10DLC registration and per-segment carrier surcharges, so the negotiated rate is not the delivered cost in that market.

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Pricing, plan by plan

Infobip

On request
  • Infobip$undefined/month
    • Public calculator shows country average prices only
    • Per-network rates available only inside the customer portal
    • Enterprise volume commitments negotiated per channel

LiveAgent

Free
  • Small Business$10/month
    • Ticketing
    • Live chat
    • Knowledge base
  • Medium Business$19/month
    • Everything in Small
    • Call center
    • IVR
  • Large Business$33/month
    • Everything in Medium
    • Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
  • Enterprise$46/month
    • Everything in Large
    • Dedicated account manager
    • Priority support

Which should you pick?

Choose Infobip if

  • You need direct operator connections.
  • You work on Web, APIs, Java, Python, JavaScript, PHP, C#.
  • You also want owned us carrier.
Infobip review

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Questions people ask

Is Infobip or LiveAgent better?
Neither clearly leads. Infobip starts at On request and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Infobip or LiveAgent?
LiveAgent has a free tier; the other does not. Paid plans start at On request for Infobip and Free for LiveAgent.
Does Infobip or LiveAgent run on more platforms?
Infobip runs on Web, APIs, Java, Python, JavaScript, PHP, C#. LiveAgent runs on Web, Ios, Android.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. Infobip starts at On request.
What is Infobip best used for?
Infobip is most often used for businesses delivering one-time passcodes to users in africa, south asia or latin america, enterprises consolidating sms, whatsapp and rcs onto a single supplier contract, operators needing an sms firewall as well as a sending platform, global brands needing local sender registration handled market by market. Of those, businesses delivering one-time passcodes to users in africa, south asia or latin america and enterprises consolidating sms, whatsapp and rcs onto a single supplier contract are not what LiveAgent is typically brought in for.
What can Infobip do that LiveAgent cannot?
Infobip covers Direct operator connections, Owned US carrier, Omnichannel messaging, SMS firewall. LiveAgent covers Ticketing system, Live chat, Call center, Social media.

Answered from the vendors’ own pages

Infobip: When is Infobip clearly the right choice?

When a material share of your users are in markets that other vendors reach through intermediaries, such as parts of Africa, the Middle East, South Asia and Latin America. Direct operator connections there improve both delivery rates and the reliability of delivery reporting.

LiveAgent: How much does LiveAgent cost?

LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.

Source
Infobip: Does Infobip publish per-country prices?

Only partly. Its calculator shows the average price across all networks in a country, and it states that per-network pricing is available in the portal. Vendors such as Sinch and Plivo publish more granular rate cards.

LiveAgent: Does LiveAgent offer a free trial?

Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.

Source
Infobip: Does Infobip own network infrastructure?

Yes, more than most of its competitors. It reports over 800 direct operator connections and owns Peerless Network, a facilities-based US carrier it acquired in 2022.

LiveAgent: Are AI agents included in all LiveAgent plans?

Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.

Source
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