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Customer Support · head to head

Chatwoot vs Ozonetel

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Free plan
Yes
Full reviewWebsite
Ozonetel logo

Ozonetel

Telecommunications

Indian cloud contact centre with its own carrier infrastructure and on-premise deployment options

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Ozonetel no pricing is published in any usable form, so seat rates, per minute charges, number rental and dialler licences are entirely opaque until a sales process is underway, which makes budget approval slow.
  • They diverge on capability: Chatwoot covers Live chat, Ozonetel covers Owned telecom infrastructure.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Chatwoot and Ozonetel actually diverge.

Attributes where Chatwoot and Ozonetel differ
AttributeChatwootOzonetel
Starting priceFreeOn request
Pricing modelUnknownquote
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, iOS, Android, Self-hosted
CategoryCustomer SupportTelecommunications
Founded2017Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Ozonetel

  • Owned telecom infrastructure
  • Predictive and preview diallers
  • IVR designer
  • CRM embedded agent desktop
  • Call recording and quality monitoring
  • On-premise and private cloud deployment
  • WhatsApp and digital channels
  • Speech analytics

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Ozonetel
  • Privacy-first chatnot Ozonetel
  • Multi-channel supportnot Ozonetel

Ozonetel

  • An Indian bank or insurer whose regulator requires call recordings to stay on infrastructure it controls, needing an on-premise contact centrenot Chatwoot
  • A collections or telesales operation running predictive dialling across hundreds of agentsnot Chatwoot
  • A support team that wants the agent phone bar embedded inside Salesforce or Zoho rather than a separate softphonenot Chatwoot
  • An e-commerce operation adding WhatsApp to the same queue and agent pool that handles voicenot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Ozonetel

  • No pricing is published in any usable form, so seat rates, per minute charges, number rental and dialler licences are entirely opaque until a sales process is underway, which makes budget approval slow.
  • Contact centre cost in India is dominated by per minute telecom charges rather than seat licences, so a low quoted seat rate can hide the majority of the bill in usage that scales with call volume.
  • Feature depth outside voice is thinner than Genesys or Talkdesk, so an organisation prioritising digital-first omnichannel with deep workforce management will find gaps.
  • The product, support model and integration set are shaped around Indian market requirements, and organisations outside India get a smaller partner network and less mature local support.
  • On-premise deployment, one of its main selling points for regulated buyers, brings back infrastructure, upgrade and capacity planning costs that the move to cloud contact centres was meant to remove.

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Ozonetel

On request
  • CloudAgent$undefined/month
    • No public rate card is published
    • Priced per agent seat plus telecom usage
    • Per minute call charges billed separately from seat licences

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Ozonetel if

  • You need owned telecom infrastructure.
  • You work on Web, iOS, Android, Self-hosted.
  • You also want predictive and preview diallers.
Ozonetel review

Questions people ask

Is Chatwoot or Ozonetel better?
Neither clearly leads. Chatwoot starts at Free and Ozonetel at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Ozonetel?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and On request for Ozonetel.
Does Chatwoot or Ozonetel run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Ozonetel runs on Web, iOS, Android, Self-hosted.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Ozonetel starts at On request.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Ozonetel is typically brought in for.
What can Chatwoot do that Ozonetel cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Ozonetel covers Owned telecom infrastructure, Predictive and preview diallers, IVR designer, CRM embedded agent desktop.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Ozonetel: Does Ozonetel publish prices?

No. There is no working public rate card, and seat plus usage pricing is negotiated per account.

Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Ozonetel: Can it be deployed on-premise?

Yes. On-premise and private cloud deployments are offered, which is the main reason regulated Indian financial institutions choose it.

Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Ozonetel: What makes it different from a reseller?

Ozonetel operates its own telecom infrastructure in India rather than layering software over a third party carrier.

Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
Ozonetel: Is voice the only channel?

No. WhatsApp and digital channels route into the same agent queues, though voice remains the strongest part of the product.

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