CRM · head to head
Kylas vs Vtiger
Kylas
CRM
Indian sales CRM sold at a flat monthly rate with unlimited users instead of per seat
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Kylas unlimited users only moves the meter rather than removing it: records are capped, and expanding beyond one hundred thousand costs 500 INR per twenty thousand, which becomes the real cost driver for any business with a large lead database.; Vtiger free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
- They diverge on capability: Kylas covers Unlimited users on every plan, Vtiger covers Contact management.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Kylas and Vtiger actually diverge.
Identical on both: starting price (Free), free tier (Yes), platforms (Web, iOS, Android), user rating (Not yet rated), category (CRM).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Kylas
- Unlimited users on every plan
- Lead and deal management
- Record based limits
- Workflow automation
- Quotation management
- Telephony integrations
- WhatsApp and SMS
- BI analytics add-on
Only in Vtiger
- Contact management
- Sales pipeline
- Service desk
- Marketing automation
- Reporting
- Mobile app
- API access
- Zapier
What people use each for
The jobs each tool is most often brought in to do.
Kylas
- A twenty five person Indian inside sales team where per seat CRM pricing would cost several times a flat monthly ratenot Vtiger
- A company that wants every employee including support and delivery staff to see customer records without buying them seatsnot Vtiger
- A business with high sales headcount turnover that does not want to renegotiate licence counts every quarternot Vtiger
- An Indian SME needing native WhatsApp, IndiaMART and local telephony connections rather than a Western CRM with adaptersnot Vtiger
Vtiger
- Sales CRM and pipeline managementnot Kylas
- Marketing automation and email campaignsnot Kylas
- Help desk and customer supportnot Kylas
- Project managementnot Kylas
- Time tracking and billingnot Kylas
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Kylas
- Unlimited users only moves the meter rather than removing it: records are capped, and expanding beyond one hundred thousand costs 500 INR per twenty thousand, which becomes the real cost driver for any business with a large lead database.
- Core functionality such as workflows, email templates and email tracking is sold as separate add-ons from 500 to 800 INR a month, so the advertised flat rate is not what an automated sales operation actually pays.
- The free Embark plan caps records at ten thousand and explicitly cannot be expanded, so it is a trial with no upgrade path in place rather than a workable long term free tier.
- Kylas is built around Indian sales practice and its integration marketplace is dominated by Indian telephony, payments and lead sources, which makes it a poor fit for companies selling primarily into Europe or North America.
- Onboarding is charged at 25,000 INR one-off with training at 5,000 INR per three hour session, so first year cost is meaningfully above twelve months of subscription.
Vtiger
- Free One Pilot plan caps at 10 users and 3,000 records with 3 GB storage
- One Growth plan is limited to 15 users
- Standard users on One Enterprise cost $42 per user per month billed, more than double the Single App User rate of $30
Pricing, plan by plan
Kylas
Free- EmbarkFree
- Free for life
- Unlimited users
- Ten thousand records, not expandable
- Elevate$12999/month
- Flat rate for unlimited users, not per seat
- One hundred thousand records, expandable
- Quarterly, half-yearly and annual billing terms
- Exceed$undefined/month
- Custom pricing
- Unlimited users
- Around 1.1 million records, adjustable
Vtiger
Free- One PilotFree
- Up to 10 users
- Up to 3,000 records
- Contact management
- One Growth$12/month
- Standard User: $12 per user per month
- Up to 15 users
- Up to 100,000 records
- One Professional$30/month
- Standard User: $30 per user per month
- Single App User: $20 per user per month
- Marked as Popular tier
- One Enterprise$42/month
- Standard User: $42 per user per month
- Single App User: $30 per user per month
Which should you pick?
Choose Kylas if
- You need unlimited users on every plan.
- You want to start without paying.
- You work on Web, iOS, Android.
- You also want lead and deal management.
Choose Vtiger if
- You need contact management.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want sales pipeline.
Questions people ask
- Is Kylas or Vtiger better?
- Neither clearly leads. Kylas starts at Free and Vtiger at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Kylas or Vtiger?
- Kylas starts at Free and Vtiger at Free.
- Does Kylas or Vtiger run on more platforms?
- Kylas runs on Web, iOS, Android. Vtiger runs on Web, Ios, Android.
- Can I use Kylas for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Kylas best used for?
- Kylas is most often used for a twenty five person indian inside sales team where per seat crm pricing would cost several times a flat monthly rate, a company that wants every employee including support and delivery staff to see customer records without buying them seats, a business with high sales headcount turnover that does not want to renegotiate licence counts every quarter, an indian sme needing native whatsapp, indiamart and local telephony connections rather than a western crm with adapters. Of those, a twenty five person indian inside sales team where per seat crm pricing would cost several times a flat monthly rate and a company that wants every employee including support and delivery staff to see customer records without buying them seats are not what Vtiger is typically brought in for.
- What can Kylas do that Vtiger cannot?
- Kylas covers Unlimited users on every plan, Lead and deal management, Record based limits, Workflow automation. Vtiger covers Contact management, Sales pipeline, Service desk, Marketing automation.
Answered from the vendors’ own pages
Kylas: What does Kylas cost?
The Elevate plan is a flat rate of about 12,999 INR per month for unlimited users, with quarterly, half-yearly and annual terms. There is a free Embark plan and a custom Exceed tier.
Vtiger: How much does Vtiger One Growth plan cost?
Vtiger One Growth costs $12 USD per standard user per month and supports up to 15 users with 100,000 records. Yearly billing saves up to 34% compared to monthly billing.
SourceKylas: Does unlimited users really mean unlimited?
Yes for seats. The limit is on records: ten thousand on the free plan, one hundred thousand on Elevate, expandable at 500 INR per twenty thousand.
Vtiger: What user types does Vtiger offer?
Vtiger offers Standard Users with full access to all apps and features, and Single App Users with full access to one app (Sales, Marketing, Help Desk, Projects, or Inventory) plus view-only access to others. Single App Users cost less than Standard Users across all paid tiers.
SourceKylas: What is not included in the flat rate?
Workflows, email templates, email tracking, the security module and BI analytics are add-ons from 500 to 5,000 INR per month. Onboarding is 25,000 INR one-off.
Vtiger: What is included in Vtiger One Pilot free plan?
Vtiger One Pilot is free and supports up to 10 users with 3,000 records, including contact management, marketing automation with 1,000 emails monthly, help desk, project management, and sales pipeline features.
SourceKylas: Is it usable outside India?
It works, but the integration marketplace and sales workflows are built for the Indian market and the pricing is quoted in rupees.
Vtiger: What are the higher pricing tiers for Vtiger?
Vtiger offers One Professional ($30 per standard user or $20 per single app user monthly), One Enterprise ($42 per standard user or $30 per single app user monthly), and One AI ($50 per standard user or $38 per single app user monthly with new AI capabilities).
SourceRelated pages
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