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Cybersecurity · head to head

JumpCloud vs OnBase

JumpCloud logo

JumpCloud

Cybersecurity

Unified identity and device management for hybrid workforce.

From
$9/user/month
Free plan
No
Full reviewWebsite
OnBase logo

OnBase

Government

Enterprise Information Platform

From
$400/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: JumpCloud platform Essentials tier capped at 300 users; larger organisations must purchase unbundled tiers or negotiate custom pricing; OnBase pricing starts at 2,000 USD per month, making it expensive for small agencies
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which JumpCloud and OnBase actually diverge.

Attributes where JumpCloud and OnBase differ
AttributeJumpCloudOnBase
Starting price$9/user/month$400/month
PlatformsWeb, Windows, macOS, Linux, iOS, Android, APIWeb, Mobile
CategoryCybersecurityGovernment
FoundedUnknown1991

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in JumpCloud

Nothing recorded that OnBase does not also cover.

Only in OnBase

  • Content Management
  • Workflow Automation
  • Case Management
  • Records Management
  • Intelligent Capture
  • Microsoft 365
  • Salesforce
  • Epic

What people use each for

The jobs each tool is most often brought in to do.

JumpCloud

  • Organisations modernising from Active Directory to cloud identity infrastructurenot OnBase
  • Companies requiring unified user and device management in hybrid work environmentsnot OnBase
  • IT teams implementing zero-trust security modelsnot OnBase
  • Managed service providers requiring multi-tenant identity and device managementnot OnBase
  • Educational institutions and nonprofits (eligible for special pricing)not OnBase

OnBase

  • Citizen Servicesnot JumpCloud
  • Records Managementnot JumpCloud
  • Public Safetynot JumpCloud
  • Civic Engagementnot JumpCloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

JumpCloud

  • Platform Essentials tier capped at 300 users; larger organisations must purchase unbundled tiers or negotiate custom pricing
  • À la carte pricing can become expensive when purchasing multiple features; device management at $9/user, SSO at $11/user totals $20/user for basic functionality
  • Bundled Platform and Platform Prime packages require contacting sales; no published pricing limits transparency
  • Zero-trust and AI & SaaS management capabilities only available in Platform Prime tier with custom pricing
  • No on-premises or self-hosted option; cloud-only deployment

OnBase

  • Pricing starts at 2,000 USD per month, making it expensive for small agencies
  • Complex implementation and configuration required for government-specific workflows
  • Requires significant IT resources for deployment and ongoing management

Pricing, plan by plan

JumpCloud

$9/user/month
  • À La Carte - Device Management$9/user/month (annual) or $11 (monthly)
    • Device management across Windows, Mac, Linux
    • Remote assistance
    • Patch management
  • À La Carte - SSO$11/user/month (annual) or $13 (monthly)
    • Single sign-on
    • Multi-factor authentication
    • Password management
  • Platform Essentials$undefined/variable
    • Identity and device management with SSO and passwordless auth
    • Maximum 300 users
    • Contact sales for pricing
  • Platform$undefined/variable
    • Unified identity, device and access management
    • Contact sales for pricing

OnBase

$400/month
  • Government$400/month
    • Content Management
    • Process Automation
    • Case Management

Which should you pick?

Choose JumpCloud if

  • You work on Web, Windows, macOS, Linux, iOS, Android, API.
JumpCloud review

Choose OnBase if

  • You need content management.
  • You work on Web, Mobile.
  • You also want workflow automation.
OnBase review

Questions people ask

Is JumpCloud or OnBase better?
Neither clearly leads. JumpCloud starts at $9/user/month and OnBase at $400/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, JumpCloud or OnBase?
JumpCloud starts at $9/user/month and OnBase at $400/month.
Does JumpCloud or OnBase run on more platforms?
JumpCloud runs on Web, Windows, macOS, Linux, iOS, Android, API. OnBase runs on Web, Mobile.
What is JumpCloud best used for?
JumpCloud is most often used for organisations modernising from active directory to cloud identity infrastructure, companies requiring unified user and device management in hybrid work environments, it teams implementing zero-trust security models, managed service providers requiring multi-tenant identity and device management. Of those, organisations modernising from active directory to cloud identity infrastructure and companies requiring unified user and device management in hybrid work environments are not what OnBase is typically brought in for.
What can JumpCloud do that OnBase cannot?
OnBase covers Content Management, Workflow Automation, Case Management, Records Management.

Answered from the vendors’ own pages

JumpCloud: What devices does JumpCloud support?

JumpCloud supports unified endpoint management for Windows, macOS, Linux, iOS and Android devices.

Source
OnBase: What is OnBase used for in government?

OnBase is used for digital permitting, inspections, and plan review processes. Government agencies use it to streamline workflows, enable online forms, automate approvals, and provide citizen access to application status.

Source
JumpCloud: Can I use JumpCloud to replace Active Directory?

Yes. JumpCloud is designed for organisations modernising from on-premises Active Directory to cloud-based directory and identity management.

Source
OnBase: Does OnBase support mobile access?

Yes. Mobile access is a key feature of OnBase, allowing users to manage documents and cases on the go.

Source
JumpCloud: Is there a free trial?

Yes. All users can access a 30-day free trial before purchasing.

Source
OnBase: What document management capabilities does OnBase provide?

OnBase provides centralized document storage with version control, search and retrieval tools, records management across physical and electronic lifecycles, and compliance with policies and regulations.

Source
OnBase: Can OnBase workflows be customized?

Yes. OnBase is flexible and configurable with user-defined workflows for case management, streamlining processes like accounts payable, employee onboarding, and contract management.

Source
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