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JumpCloud

Unified identity and device management for hybrid workforce.

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Overview

What JumpCloud does

JumpCloud is a unified platform designed for organisations modernising from on-premises Active Directory or implementing zero-trust security models. The platform consolidates three major functions: identity management (cloud directory, user lifecycle management, HRIS integration, AI-powered identity assistance), access management (SSO, MFA, privileged access management, password management, conditional access), and device management (unified endpoint management for Windows, macOS, Linux and mobile devices, remote access, patch management and asset tracking). The platform emphasises a cloud-first approach, delivering what it calls 'Secure, Frictionless Access' by reducing the need for multiple point solutions. JumpCloud includes additional capabilities for SaaS and AI governance, including shadow AI detection, application discovery and spend optimisation. The service is particularly suited for organisations with hybrid workforces requiring both user and device management in cloud environments, alongside zero-trust security controls. Pricing is based on à la carte features ($9–$13 per user per month for core services) or bundled packages (Platform Essentials capped at 300 users, Platform and Platform Prime with custom pricing). The platform supports a 30-day free trial, and offers special pricing for educational institutions, nonprofits and managed service providers.

What people use it for

  • Organisations modernising from Active Directory to cloud identity infrastructure
  • Companies requiring unified user and device management in hybrid work environments
  • IT teams implementing zero-trust security models
  • Managed service providers requiring multi-tenant identity and device management
  • Educational institutions and nonprofits (eligible for special pricing)

The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about JumpCloud.

  • Platform Essentials tier capped at 300 users; larger organisations must purchase unbundled tiers or negotiate custom pricing
  • À la carte pricing can become expensive when purchasing multiple features; device management at $9/user, SSO at $11/user totals $20/user for basic functionality
  • Bundled Platform and Platform Prime packages require contacting sales; no published pricing limits transparency
  • Zero-trust and AI & SaaS management capabilities only available in Platform Prime tier with custom pricing
  • No on-premises or self-hosted option; cloud-only deployment

Pricing

What JumpCloud costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

À La Carte - Device Management

$9 /user/month (annual) or $11 (monthly)

  • Device management across Windows, Mac, Linux
  • Remote assistance
  • Patch management

À La Carte - SSO

$11 /user/month (annual) or $13 (monthly)

  • Single sign-on
  • Multi-factor authentication
  • Password management

Platform Essentials

On request

  • Identity and device management with SSO and passwordless auth
  • Maximum 300 users
  • Contact sales for pricing

Platform

On request

  • Unified identity, device and access management
  • Contact sales for pricing

Platform Prime

On request

  • Platform features plus Zero Trust, AI & SaaS management, premium support
  • Contact sales for pricing

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

What devices does JumpCloud support?

JumpCloud supports unified endpoint management for Windows, macOS, Linux, iOS and Android devices.

Source
Can I use JumpCloud to replace Active Directory?

Yes. JumpCloud is designed for organisations modernising from on-premises Active Directory to cloud-based directory and identity management.

Source
Is there a free trial?

Yes. All users can access a 30-day free trial before purchasing.

Source
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Softwr does not host reviews and shows no star rating for JumpCloud, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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