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Customer Support · head to head

Chatwoot vs Infobip

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Free plan
Yes
Full reviewWebsite
Infobip logo

Infobip

Telecommunications

Omnichannel messaging over 800 direct operator connections, strongest outside the big Western markets

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Infobip the published calculator shows only the average price across a country's networks, and per-network rates sit behind the portal, so the public figure is not what you will be billed.
  • They diverge on capability: Chatwoot covers Live chat, Infobip covers Direct operator connections.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Chatwoot and Infobip actually diverge.

Attributes where Chatwoot and Infobip differ
AttributeChatwootInfobip
Starting priceFreeOn request
Pricing modelUnknownPer message and per minute, priced by destination country
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, APIs, Java, Python, JavaScript, PHP, C#
CategoryCustomer SupportTelecommunications
Founded2017Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Infobip

  • Direct operator connections
  • Owned US carrier
  • Omnichannel messaging
  • SMS firewall
  • Campaign orchestration and chatbots

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Infobip
  • Privacy-first chatnot Infobip
  • Multi-channel supportnot Infobip

Infobip

  • Businesses delivering one-time passcodes to users in Africa, South Asia or Latin Americanot Chatwoot
  • Enterprises consolidating SMS, WhatsApp and RCS onto a single supplier contractnot Chatwoot
  • Operators needing an SMS firewall as well as a sending platformnot Chatwoot
  • Global brands needing local sender registration handled market by marketnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Infobip

  • The published calculator shows only the average price across a country's networks, and per-network rates sit behind the portal, so the public figure is not what you will be billed.
  • Its regional strength is irrelevant to a business sending only to the United States or Western Europe, where cheaper vendors reach the same handsets.
  • The engagement suite pushes buyers toward a broader platform commitment than a team that wanted a messaging API had intended to make.
  • Enterprise onboarding and contracting take longer than a self-serve competitor, which suits a product still validating a channel poorly.
  • US A2P traffic still carries 10DLC registration and per-segment carrier surcharges, so the negotiated rate is not the delivered cost in that market.

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Infobip

On request
  • Infobip$undefined/month
    • Public calculator shows country average prices only
    • Per-network rates available only inside the customer portal
    • Enterprise volume commitments negotiated per channel

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Infobip if

  • You need direct operator connections.
  • You work on Web, APIs, Java, Python, JavaScript, PHP, C#.
  • You also want owned us carrier.
Infobip review

Questions people ask

Is Chatwoot or Infobip better?
Neither clearly leads. Chatwoot starts at Free and Infobip at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Infobip?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and On request for Infobip.
Does Chatwoot or Infobip run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Infobip runs on Web, APIs, Java, Python, JavaScript, PHP, C#.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Infobip starts at On request.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Infobip is typically brought in for.
What can Chatwoot do that Infobip cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Infobip covers Direct operator connections, Owned US carrier, Omnichannel messaging, SMS firewall.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Infobip: When is Infobip clearly the right choice?

When a material share of your users are in markets that other vendors reach through intermediaries, such as parts of Africa, the Middle East, South Asia and Latin America. Direct operator connections there improve both delivery rates and the reliability of delivery reporting.

Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Infobip: Does Infobip publish per-country prices?

Only partly. Its calculator shows the average price across all networks in a country, and it states that per-network pricing is available in the portal. Vendors such as Sinch and Plivo publish more granular rate cards.

Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Infobip: Does Infobip own network infrastructure?

Yes, more than most of its competitors. It reports over 800 direct operator connections and owns Peerless Network, a facilities-based US carrier it acquired in 2022.

Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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