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Heartland Restaurant vs When I Work

Heartland Restaurant logo

Heartland Restaurant

Software

Complete restaurant management ecosystem

From
$89/month
Rated
-
Full reviewWebsite
When I Work logo

When I Work

Software

Scheduling and time tracking made simple

From
$2.5/user/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Heartland Restaurant high processing fees and early termination penalties increase total cost of ownership; When I Work aPI key access, webhooks and SAML single sign on require the Premium plan at $8 per user per month
  • They diverge on capability: Heartland Restaurant covers POS system, When I Work covers Shift scheduling.

Where they differ

Only the attributes on which Heartland Restaurant and When I Work actually diverge.

Attributes where Heartland Restaurant and When I Work differ
AttributeHeartland RestaurantWhen I Work
Starting price$89/month$2.5/user/month
PlatformsWeb, iPad, AndroidWeb, Ios, Android
Founded20012010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Heartland Restaurant

  • POS system
  • Payment processing
  • Payroll
  • Customer engagement
  • Gift cards
  • Reporting
  • Heartland Payroll
  • Delivery platforms

Only in When I Work

  • Shift scheduling
  • Time clock
  • Team messaging
  • Availability management
  • Shift swapping
  • Mobile apps
  • ADP
  • Gusto

Both cover

  • QuickBooks
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Heartland Restaurant

  • Point of Salenot When I Work
  • Order Managementnot When I Work
  • Inventory Controlnot When I Work
  • Staff Schedulingnot When I Work

When I Work

  • Scheduling hourly shift workers across locationsnot Heartland Restaurant
  • Time clock and timesheet capture for payrollnot Heartland Restaurant
  • Handling shift swaps, availability and time off requestsnot Heartland Restaurant

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Heartland Restaurant

  • High processing fees and early termination penalties increase total cost of ownership
  • Lack of customization compared to open-source POS systems
  • Data migration to Heartland has been reported as problematic by users
  • Pricing details are not transparent, making budgeting difficult for prospective customers

When I Work

  • API key access, webhooks and SAML single sign on require the Premium plan at $8 per user per month
  • Scheduling rules, role permissions and custom reporting require the Pro plan at $5 per user per month
  • There is no free plan; the trial lasts 14 days
  • Enterprise arrangements are priced by quote with no published rate

Pricing, plan by plan

Heartland Restaurant

$89/month
  • Basic$89/month
    • POS
    • Payment processing
  • Professional$149/month
    • Advanced features
    • Payroll integration

When I Work

$2.5/user/month
  • Standard$2.5/user/month
    • Scheduling
    • Messaging
  • Advanced$6/user/month
    • Time clock
    • Labor forecasting

Which should you pick?

Choose Heartland Restaurant if

  • You need pos system.
  • You work on Web, iPad, Android.
  • You also want payment processing.
Heartland Restaurant review

Choose When I Work if

  • You need shift scheduling.
  • You work on Web, Ios, Android.
  • You also want time clock.
When I Work review

Questions people ask

Is Heartland Restaurant or When I Work better?
Neither clearly leads. Heartland Restaurant starts at $89/month and When I Work at $2.5/user/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Heartland Restaurant or When I Work?
Heartland Restaurant starts at $89/month and When I Work at $2.5/user/month.
Does Heartland Restaurant or When I Work run on more platforms?
Heartland Restaurant runs on Web, iPad, Android. When I Work runs on Web, Ios, Android.
What is Heartland Restaurant best used for?
Heartland Restaurant is most often used for point of sale, order management, inventory control, staff scheduling. Of those, point of sale and order management are not what When I Work is typically brought in for.
What can Heartland Restaurant do that When I Work cannot?
Heartland Restaurant covers POS system, Payment processing, Payroll, Customer engagement. When I Work covers Shift scheduling, Time clock, Team messaging, Availability management. Both handle QuickBooks, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Heartland Restaurant: Does Heartland Restaurant work with multiple locations?

Yes, Heartland Restaurant is designed for multi-location operations with the Complete plan targeting restaurants with more complex requirements across multiple sites.

Source
Heartland Restaurant: What payment methods does Heartland accept?

Heartland includes integrated payment processing and accepts all popular payment methods, but specific details are available on their pricing and features pages.

Source
Heartland Restaurant: What hardware options does Heartland Restaurant offer?

Heartland provides touchscreen terminals ranging from $1,295 to $1,895, handheld devices at $695, and supporting equipment like printers ($275-$375) and cash drawers.

Source
Heartland Restaurant: Can Heartland Restaurant integrate with other business systems?

Yes, Heartland offers a developer-friendly API that enables custom integrations with various third-party systems.

Source
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Related pages

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