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Salesforce vs Webex

Salesforce logo

Salesforce

Software

World's #1 CRM

From
$25/month
Rated
-
Full reviewWebsite
Webex logo

Webex

Software

Video conferencing and collaboration platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Webex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Salesforce sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually; Webex listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd
  • They diverge on capability: Salesforce covers Contact management, Webex covers Video meetings.

Where they differ

Only the attributes on which Salesforce and Webex actually diverge.

Attributes where Salesforce and Webex differ
AttributeSalesforceWebex
Starting price$25/monthFree
Free tierNoYes
PlatformsWeb, Ios, Android, ApiWeb, Windows, Macos, Ios, Android
Founded19991995

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce

  • Contact management
  • Opportunity management
  • Lead management
  • Reports & dashboards
  • Email integration
  • Workflow automation
  • Mobile access
  • AppExchange

Only in Webex

  • Video meetings
  • Screen sharing
  • Recording
  • Virtual backgrounds
  • Chat
  • Whiteboard
  • Breakout rooms
  • Outlook

Both cover

  • Slack
  • SOC2
  • ISO27001
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Salesforce

  • Sales managementnot Webex
  • Customer servicenot Webex
  • Marketing automationnot Webex
  • Lead generationnot Webex
  • Analytics & reportingnot Webex

Webex

  • Video meetingsnot Salesforce
  • Team collaborationnot Salesforce
  • Customer callsnot Salesforce
  • Trainingnot Salesforce

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Webex

  • Listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd

Pricing, plan by plan

Salesforce

$25/month
  • Essentials$25/month
    • Account & contact management
    • Opportunity tracking
    • Lead management
  • Professional$80/month
    • Everything in Essentials
    • Complete CRM
    • Lead scoring
  • Enterprise$165/month
    • Everything in Professional
    • Workflow automation
    • Advanced analytics
  • Unlimited$330/month
    • Everything in Enterprise
    • Unlimited customizations
    • 24/7 support

Webex

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • 100 participants
    • 40-minute limit for group
  • Standard$13.5/month
    • Unlimited meetings
    • 300 participants
    • Cloud recording

Which should you pick?

Choose Salesforce if

  • You need contact management.
  • You work on Web, Ios, Android, Api.
  • You also want opportunity management.
Salesforce review

Choose Webex if

  • You need video meetings.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want screen sharing.
Webex review

Questions people ask

Is Salesforce or Webex better?
Neither clearly leads. Salesforce starts at $25/month and Webex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce or Webex?
Webex has a free tier; the other does not. Paid plans start at $25/month for Salesforce and Free for Webex.
Does Salesforce or Webex run on more platforms?
Salesforce runs on Web, Ios, Android, Api. Webex runs on Web, Windows, Macos, Ios, Android.
Can I use Webex for free?
Yes. Webex has a free tier, so you can try it without paying. Salesforce starts at $25/month.
What is Salesforce best used for?
Salesforce is most often used for sales management, customer service, marketing automation, lead generation. Of those, sales management and customer service are not what Webex is typically brought in for.
What can Salesforce do that Webex cannot?
Salesforce covers Contact management, Opportunity management, Lead management, Reports & dashboards. Webex covers Video meetings, Screen sharing, Recording, Virtual backgrounds. Both handle Slack, SOC2, ISO27001, HIPAA.
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