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Scheduling & Booking · head to head

Genbook vs Setmore

Genbook logo

Genbook

Scheduling & Booking

Online booking and business growth for salons

From
$29/month
Rated
-
Full reviewWebsite
Setmore logo

Setmore

Scheduling & Booking

Free appointment scheduling and customer management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Setmore has a free tier, so it costs nothing to try first.
  • Each has a real cost: Genbook limited documentation and onboarding tutorials for new users; Setmore free plan limited to 4 users maximum
  • They diverge on capability: Genbook covers Review collection, Setmore covers Unlimited appointments.

Where they differ

Only the attributes on which Genbook and Setmore actually diverge.

Attributes where Genbook and Setmore differ
AttributeGenbookSetmore
Starting price$29/monthFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWeb, MobileWeb, iOS, Android
CategoryUnknownScheduling & Booking
Founded20062008

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genbook

  • Review collection
  • Client management
  • Payment processing
  • Marketing campaigns
  • Reputation management
  • Calendar sync
  • Mobile apps
  • Google

Only in Setmore

  • Unlimited appointments
  • Calendar synchronization
  • Customer database
  • Email reminders
  • SMS reminders
  • Mobile app
  • Custom branding
  • Google Calendar

Both cover

  • Online booking
  • Facebook
  • Stripe
  • SSL encryption
  • Cloud deployment
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Genbook

  • Getting more clientsnot Setmore
  • Managing reviewsnot Setmore
  • Online bookingnot Setmore
  • Building reputationnot Setmore

Setmore

  • Online appointment and booking managementnot Genbook
  • Service provider scheduling platformnot Genbook
  • Customer communication via email and SMS remindersnot Genbook

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genbook

  • Limited documentation and onboarding tutorials for new users
  • Customer support responsiveness can be slow or unreliable
  • Limited flexibility in rebooking timeframes and appointment management
  • Competitors offer additional features like HIPAA-compliant SOAP notes at lower prices

Setmore

  • Free plan limited to 4 users maximum
  • Free plan limited to 200 appointments per month
  • Live receptionist add-on limited to US only
  • Custom enterprise pricing not published

Pricing, plan by plan

Genbook

$29/month

No published plan breakdown. See the Genbook review.

Setmore

Free

No published plan breakdown. See the Setmore review.

Which should you pick?

Choose Genbook if

  • You need review collection.
  • You work on Web, Mobile.
  • You also want client management.
Genbook review

Choose Setmore if

  • You need unlimited appointments.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want calendar synchronization.
Setmore review

Questions people ask

Is Genbook or Setmore better?
Neither clearly leads. Genbook starts at $29/month and Setmore at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genbook or Setmore?
Setmore has a free tier; the other does not. Paid plans start at $29/month for Genbook and Free for Setmore.
Does Genbook or Setmore run on more platforms?
Genbook runs on Web, Mobile. Setmore runs on Web, iOS, Android.
Can I use Setmore for free?
Yes. Setmore has a free tier, so you can try it without paying. Genbook starts at $29/month.
What is Genbook best used for?
Genbook is most often used for getting more clients, managing reviews, online booking, building reputation. Of those, getting more clients and managing reviews are not what Setmore is typically brought in for.
What can Genbook do that Setmore cannot?
Genbook covers Review collection, Client management, Payment processing, Marketing campaigns. Setmore covers Unlimited appointments, Calendar synchronization, Customer database, Email reminders. Both handle Online booking, Facebook, Stripe, SSL encryption.

Answered from the vendors’ own pages

Genbook: What does Genbook cost?

Genbook starts at $29 per month with different tiers available for businesses with varying needs.

Source
Genbook: What support options are available?

Genbook offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support.

Source
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Related pages

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