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Genbook vs Kitomba

Genbook logo

Genbook

Software

Online booking and business growth for salons

From
$29/month
Rated
-
Full reviewWebsite
Kitomba logo

Kitomba

Software

Salon software from New Zealand

From
79/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Genbook limited documentation and onboarding tutorials for new users; Kitomba no plan price is published; pricing depends on package, features and staff count and is only given after a demo and a discovery call with a Kitomba consultant
  • They diverge on capability: Genbook covers Review collection, Kitomba covers Appointment booking.

Where they differ

Only the attributes on which Genbook and Kitomba actually diverge.

Attributes where Genbook and Kitomba differ
AttributeGenbookKitomba
Starting price$29/month79/month
Pricing modelUnknownsubscription
PlatformsWeb, MobileWeb, Ios, Android
Founded20062001

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genbook

  • Review collection
  • Payment processing
  • Marketing campaigns
  • Reputation management
  • Calendar sync
  • Google
  • Facebook
  • Yelp

Only in Kitomba

  • Appointment booking
  • Point of sale
  • Stock management
  • Marketing tools
  • Business analytics
  • Xero
  • MYOB
  • Tyro

Both cover

  • Online booking
  • Client management
  • Mobile apps
  • PCI DSS
  • SSL encryption
  • Cloud deployment
  • Web support
  • Ios support
  • Android support
  • English language support

What people use each for

The jobs each tool is most often brought in to do.

Genbook

  • Getting more clientsnot Kitomba
  • Managing reviewsnot Kitomba
  • Online bookingnot Kitomba
  • Building reputationnot Kitomba

Kitomba

  • Salon and spa appointment booking with staff rosteringnot Genbook
  • Salon point of sale and stock managementnot Genbook
  • Client marketing and reporting for hair and beauty businessesnot Genbook

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genbook

  • Limited documentation and onboarding tutorials for new users
  • Customer support responsiveness can be slow or unreliable
  • Limited flexibility in rebooking timeframes and appointment management
  • Competitors offer additional features like HIPAA-compliant SOAP notes at lower prices

Kitomba

  • No plan price is published; pricing depends on package, features and staff count and is only given after a demo and a discovery call with a Kitomba consultant
  • Advertised per user pricing is based on 3 staff, so the quoted figure does not apply at other headcounts
  • Xero, Mailchimp, REACH.ai, Salon Pay and Vish integrations all carry separate charges outside the software fee
  • Data migration and live education carry additional charges
  • Kitomba Pay EFTPOS terminal rental is available in Australia only

Pricing, plan by plan

Genbook

$29/month

No published plan breakdown. See the Genbook review.

Kitomba

79/month
  • Starter$79/month
    • Appointment booking
    • Client management
    • Basic reporting
  • Business$149/month
    • All Starter features
    • POS system
    • Stock management

Which should you pick?

Choose Genbook if

  • You need review collection.
  • You work on Web, Mobile.
  • You also want payment processing.
Genbook review

Choose Kitomba if

  • You need appointment booking.
  • You work on Web, Ios, Android.
  • You also want point of sale.
Kitomba review

Questions people ask

Is Genbook or Kitomba better?
Neither clearly leads. Genbook starts at $29/month and Kitomba at 79/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genbook or Kitomba?
Genbook starts at $29/month and Kitomba at 79/month.
Does Genbook or Kitomba run on more platforms?
Genbook runs on Web, Mobile. Kitomba runs on Web, Ios, Android.
What is Genbook best used for?
Genbook is most often used for getting more clients, managing reviews, online booking, building reputation. Of those, getting more clients and managing reviews are not what Kitomba is typically brought in for.
What can Genbook do that Kitomba cannot?
Genbook covers Review collection, Payment processing, Marketing campaigns, Reputation management. Kitomba covers Appointment booking, Point of sale, Stock management, Marketing tools. Both handle Online booking, Client management, Mobile apps, PCI DSS.

Answered from the vendors’ own pages

Genbook: What does Genbook cost?

Genbook starts at $29 per month with different tiers available for businesses with varying needs.

Source
Genbook: What support options are available?

Genbook offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support.

Source
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Related pages

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