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Acuity Scheduling vs Genbook

Acuity Scheduling logo

Acuity Scheduling

Software

Scheduling made simple

From
$16/month
Rated
-
Full reviewWebsite
Genbook logo

Genbook

Software

Online booking and business growth for salons

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acuity Scheduling starter tier limited to 1 calendar only; Genbook limited documentation and onboarding tutorials for new users
  • They diverge on capability: Acuity Scheduling covers Appointment types, Genbook covers Review collection.

Where they differ

Only the attributes on which Acuity Scheduling and Genbook actually diverge.

Attributes where Acuity Scheduling and Genbook differ
AttributeAcuity SchedulingGenbook
Starting price$16/month$29/month
Pricing modelsubscriptionUnknown
PlatformsWebWeb, Mobile
Founded20032006

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acuity Scheduling

  • Appointment types
  • Email reminders
  • Client self-scheduling
  • Packages & memberships
  • Timezone detection
  • Squarespace
  • Zoom
  • Google Calendar

Only in Genbook

  • Review collection
  • Client management
  • Marketing campaigns
  • Reputation management
  • Mobile apps
  • Google
  • Facebook
  • Yelp

Both cover

  • Online booking
  • Calendar sync
  • Payment processing
  • Stripe
  • QuickBooks
  • PCI DSS
  • SSL encryption

What people use each for

The jobs each tool is most often brought in to do.

Acuity Scheduling

  • Client self-scheduling with automated time zone conversionnot Genbook
  • HIPAA-compliant scheduling for healthcare practitionersnot Genbook
  • Multi-location scheduling with multiple staff membersnot Genbook
  • Membership, package sales, and gift certificate managementnot Genbook

Genbook

  • Getting more clientsnot Acuity Scheduling
  • Managing reviewsnot Acuity Scheduling
  • Online bookingnot Acuity Scheduling
  • Building reputationnot Acuity Scheduling

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acuity Scheduling

  • Starter tier limited to 1 calendar only
  • SMS/text reminders, memberships, and gift certificates require Standard or Premium tier
  • HIPAA compliance (BAA signature) exclusive to Premium tier at $49/month
  • Custom API and CSS access, and Acuity branding removal require Premium tier

Genbook

  • Limited documentation and onboarding tutorials for new users
  • Customer support responsiveness can be slow or unreliable
  • Limited flexibility in rebooking timeframes and appointment management
  • Competitors offer additional features like HIPAA-compliant SOAP notes at lower prices

Pricing, plan by plan

Acuity Scheduling

$16/month

No published plan breakdown. See the Acuity Scheduling review.

Genbook

$29/month

No published plan breakdown. See the Genbook review.

Which should you pick?

Choose Acuity Scheduling if

  • You need appointment types.
  • You also want email reminders.
Acuity Scheduling review

Choose Genbook if

  • You need review collection.
  • You work on Web, Mobile.
  • You also want client management.
Genbook review

Questions people ask

Is Acuity Scheduling or Genbook better?
Neither clearly leads. Acuity Scheduling starts at $16/month and Genbook at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acuity Scheduling or Genbook?
Acuity Scheduling starts at $16/month and Genbook at $29/month.
Does Acuity Scheduling or Genbook run on more platforms?
Acuity Scheduling runs on Web. Genbook runs on Web, Mobile.
What is Acuity Scheduling best used for?
Acuity Scheduling is most often used for client self-scheduling with automated time zone conversion, hipaa-compliant scheduling for healthcare practitioners, multi-location scheduling with multiple staff members, membership, package sales, and gift certificate management. Of those, client self-scheduling with automated time zone conversion and hipaa-compliant scheduling for healthcare practitioners are not what Genbook is typically brought in for.
What can Acuity Scheduling do that Genbook cannot?
Acuity Scheduling covers Appointment types, Email reminders, Client self-scheduling, Packages & memberships. Genbook covers Review collection, Client management, Marketing campaigns, Reputation management. Both handle Online booking, Calendar sync, Payment processing, Stripe.

Answered from the vendors’ own pages

Genbook: What does Genbook cost?

Genbook starts at $29 per month with different tiers available for businesses with varying needs.

Source
Genbook: What support options are available?

Genbook offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support.

Source
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Related pages

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