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Genbook

Online booking and business growth for salons

As of 30 August 2026, Genbook starts at $29/month. Genbook is an online booking and client management platform designed to help salons and spas grow their business. Softwr lists it under Beauty. Genbook is made by Genbook Inc., launched in 2006, available on Web, iOS, Android.

Overview

What Genbook does

Genbook is an online booking and client management platform designed to help salons and spas grow their business. It combines scheduling, payments, reviews management, and marketing tools to attract new clients and retain existing ones.

What people use it for

  • Getting more clients
  • Managing reviews
  • Online booking
  • Building reputation

The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Genbook.

  • Limited documentation and onboarding tutorials for new users
  • Customer support responsiveness can be slow or unreliable
  • Limited flexibility in rebooking timeframes and appointment management
  • Competitors offer additional features like HIPAA-compliant SOAP notes at lower prices

Cross-shopped

What people choose instead of Genbook

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

  • Genbook logo
    Genbook
    vs
    GlossGenius logo
    GlossGenius

    GlossGenius: Specialized beauty and wellness booking platform with strong review integration

  • Genbook logo
    Genbook
    vs
    Cal.com logo
    Cal.com

    Cal.com: Modern appointment and scheduling software with calendar integrations

  • Genbook logo
    Genbook
    vs
    StyleSeat logo
    StyleSeat

    StyleSeat: Appointment booking and payment platform focused on beauty professionals

Capabilities

Features

  • Online booking

  • Review collection

  • Client management

  • Payment processing

  • Marketing campaigns

  • Reputation management

  • Calendar sync

  • Mobile apps

  • Google

    Integration with Google

  • Facebook

    Integration with Facebook

  • Yelp

    Integration with Yelp

  • Stripe

    Integration with Stripe

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

What does Genbook cost?

Genbook starts at $29 per month with different tiers available for businesses with varying needs.

Source
What support options are available?

Genbook offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support.

Source

Behind it

Who makes Genbook

Company
Genbook Inc.
Based in
San Francisco, CA

Timeline

Genbook over time

  1. Acquisition2021-09-07

    Booksy acquires Genbook to expand merchant reach and consolidate market share

    Source
  2. Founded2006-01-01

    Genbook founded as online booking and appointment system for small businesses

    Source
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Keep looking

Where to go from Genbook

Best Beauty software for

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Softwr does not host reviews and shows no star rating for Genbook, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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