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Software · head to head

Fresha vs Genbook

Fresha logo

Fresha

Software

Free salon and spa software

From
Free
Rated
-
Full reviewWebsite
Genbook logo

Genbook

Software

Online booking and business growth for salons

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Fresha has a free tier, so it costs nothing to try first.
  • Each has a real cost: Fresha fresha charges a 50 percent one time commission on each new client booked through its marketplace, subject to a minimum fee per client; Genbook limited documentation and onboarding tutorials for new users
  • They diverge on capability: Fresha covers Appointment management, Genbook covers Review collection.

Where they differ

Only the attributes on which Fresha and Genbook actually diverge.

Attributes where Fresha and Genbook differ
AttributeFreshaGenbook
Starting priceFree$29/month
Pricing modelfreeUnknown
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Mobile
Founded20152006

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Fresha

  • Appointment management
  • Client database
  • Point of sale
  • Inventory management
  • Staff scheduling
  • Marketing tools
  • Reports & analytics
  • Google Calendar

Only in Genbook

  • Review collection
  • Client management
  • Payment processing
  • Marketing campaigns
  • Reputation management
  • Calendar sync
  • Mobile apps
  • Google

Both cover

  • Online booking
  • Facebook
  • Stripe
  • PCI DSS
  • SSL encryption
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Fresha

  • Running appointment booking and point of sale for salons and spasnot Genbook
  • Attracting new clients through the Fresha consumer marketplacenot Genbook
  • Sending appointment reminders and marketing campaigns to clientsnot Genbook

Genbook

  • Getting more clientsnot Fresha
  • Managing reviewsnot Fresha
  • Online bookingnot Fresha
  • Building reputationnot Fresha

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Fresha

  • Fresha charges a 50 percent one time commission on each new client booked through its marketplace, subject to a minimum fee per client
  • Online card payments carry a 4.90 percent plus fixed fee per transaction charge on top of the subscription
  • Only 20 SMS or WhatsApp notifications and 50 marketing emails are free each month; everything beyond that is billed per message
  • Team and Enterprise plans are quoted as custom rates with no published figure
  • Add ons such as Team Connect and Insights are billed per team member per month on top of the plan
  • Enterprise pricing applies to businesses with 20 or more team members

Genbook

  • Limited documentation and onboarding tutorials for new users
  • Customer support responsiveness can be slow or unreliable
  • Limited flexibility in rebooking timeframes and appointment management
  • Competitors offer additional features like HIPAA-compliant SOAP notes at lower prices

Pricing, plan by plan

Fresha

Free
  • FreeFree
    • Unlimited appointments
    • Unlimited staff
    • Online booking
  • Payments (Add-on)$2.19/transaction
    • Card payments
    • Contactless payments
    • Online payments
  • Marketing (Add-on)$0.01/message
    • Email campaigns
    • SMS marketing
    • Automated messages

Genbook

$29/month

No published plan breakdown. See the Genbook review.

Which should you pick?

Choose Fresha if

  • You need appointment management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want client database.
Fresha review

Choose Genbook if

  • You need review collection.
  • You work on Web, Mobile.
  • You also want client management.
Genbook review

Questions people ask

Is Fresha or Genbook better?
Neither clearly leads. Fresha starts at Free and Genbook at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Fresha or Genbook?
Fresha has a free tier; the other does not. Paid plans start at Free for Fresha and $29/month for Genbook.
Does Fresha or Genbook run on more platforms?
Fresha runs on Web, Ios, Android. Genbook runs on Web, Mobile.
Can I use Fresha for free?
Yes. Fresha has a free tier, so you can try it without paying. Genbook starts at $29/month.
What is Fresha best used for?
Fresha is most often used for running appointment booking and point of sale for salons and spas, attracting new clients through the fresha consumer marketplace, sending appointment reminders and marketing campaigns to clients. Of those, running appointment booking and point of sale for salons and spas and attracting new clients through the fresha consumer marketplace are not what Genbook is typically brought in for.
What can Fresha do that Genbook cannot?
Fresha covers Appointment management, Client database, Point of sale, Inventory management. Genbook covers Review collection, Client management, Payment processing, Marketing campaigns. Both handle Online booking, Facebook, Stripe, PCI DSS.

Answered from the vendors’ own pages

Genbook: What does Genbook cost?

Genbook starts at $29 per month with different tiers available for businesses with varying needs.

Source
Genbook: What support options are available?

Genbook offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support.

Source
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