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Software · head to head

Genbook vs Treatwell

Genbook logo

Genbook

Software

Online booking and business growth for salons

From
$29/month
Rated
-
Full reviewWebsite
Treatwell logo

Treatwell

Software

Beauty and wellness booking platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Treatwell has a free tier, so it costs nothing to try first.
  • Each has a real cost: Genbook limited documentation and onboarding tutorials for new users; Treatwell treatwell charges 35 percent commission on the first booking from a client introduced through its marketplace, and the rate is subject to location
  • They diverge on capability: Genbook covers Online booking, Treatwell covers Online booking platform.

Where they differ

Only the attributes on which Genbook and Treatwell actually diverge.

Attributes where Genbook and Treatwell differ
AttributeGenbookTreatwell
Starting price$29/monthFree
Pricing modelUnknowntransaction
Free tierNoYes
PlatformsWeb, MobileWeb, Ios, Android
Founded20062008

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genbook

  • Online booking
  • Review collection
  • Client management
  • Marketing campaigns
  • Reputation management
  • Calendar sync
  • Mobile apps
  • Yelp

Only in Treatwell

  • Online booking platform
  • Business profile
  • Customer reviews
  • Appointment management
  • Mobile app
  • Analytics
  • Instagram
  • GDPR compliant

Both cover

  • Payment processing
  • Google
  • Facebook
  • SSL encryption
  • Cloud deployment
  • Web support
  • Ios support
  • Android support
  • English language support

What people use each for

The jobs each tool is most often brought in to do.

Genbook

  • Getting more clientsnot Treatwell
  • Managing reviewsnot Treatwell
  • Online bookingnot Treatwell
  • Building reputationnot Treatwell

Treatwell

  • Listing a salon on the Treatwell consumer booking marketplacenot Genbook
  • Free salon calendar, POS and client records for freelancers and small teamsnot Genbook
  • Taking online prepaid bookings with daily payoutsnot Genbook

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genbook

  • Limited documentation and onboarding tutorials for new users
  • Customer support responsiveness can be slow or unreliable
  • Limited flexibility in rebooking timeframes and appointment management
  • Competitors offer additional features like HIPAA-compliant SOAP notes at lower prices

Treatwell

  • Treatwell charges 35 percent commission on the first booking from a client introduced through its marketplace, and the rate is subject to location
  • Online prepayments carry an additional 2.5 percent processing fee plus VAT
  • All commissions and fees are subject to VAT on top of the quoted percentages
  • The commercial model depends on marketplace introductions: there is no commission on direct or social media bookings, so the software is free only where the salon brings its own clients

Pricing, plan by plan

Genbook

$29/month

No published plan breakdown. See the Genbook review.

Treatwell

Free
  • FreeFree
    • Online booking
    • Business profile
    • 25% commission
  • Premium$49/month
    • Everything in Free
    • 15% commission
    • Advanced analytics

Which should you pick?

Choose Genbook if

  • You need online booking.
  • You work on Web, Mobile.
  • You also want review collection.
Genbook review

Choose Treatwell if

  • You need online booking platform.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want business profile.
Treatwell review

Questions people ask

Is Genbook or Treatwell better?
Neither clearly leads. Genbook starts at $29/month and Treatwell at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genbook or Treatwell?
Treatwell has a free tier; the other does not. Paid plans start at $29/month for Genbook and Free for Treatwell.
Does Genbook or Treatwell run on more platforms?
Genbook runs on Web, Mobile. Treatwell runs on Web, Ios, Android.
Can I use Treatwell for free?
Yes. Treatwell has a free tier, so you can try it without paying. Genbook starts at $29/month.
What is Genbook best used for?
Genbook is most often used for getting more clients, managing reviews, online booking, building reputation. Of those, getting more clients and managing reviews are not what Treatwell is typically brought in for.
What can Genbook do that Treatwell cannot?
Genbook covers Online booking, Review collection, Client management, Marketing campaigns. Treatwell covers Online booking platform, Business profile, Customer reviews, Appointment management. Both handle Payment processing, Google, Facebook, SSL encryption.

Answered from the vendors’ own pages

Genbook: What does Genbook cost?

Genbook starts at $29 per month with different tiers available for businesses with varying needs.

Source
Genbook: What support options are available?

Genbook offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support.

Source
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Related pages

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