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Software · head to head

Clockwise vs Gladly

C

Clockwise

Software

Intelligent calendar management for teams

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only Clockwise has a free tier, so it costs nothing to try first.
  • Each has a real cost: Clockwise service discontinued and shut down on March 27, 2026; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Clockwise covers Focus Time protection, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Clockwise and Gladly actually diverge.

Attributes where Clockwise and Gladly differ
AttributeClockwiseGladly
Starting priceFree$180/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
Founded20162014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Clockwise

  • Focus Time protection
  • Meeting optimization
  • Scheduling links
  • Team analytics
  • Conflict resolution
  • Google Calendar
  • Slack
  • Zoom

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Clockwise

  • Schedulingnot Gladly
  • Appointment bookingnot Gladly
  • Time trackingnot Gladly
  • Resource managementnot Gladly
  • Team coordinationnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Clockwise
  • Handling support conversations across voice, messaging and emailnot Clockwise

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Clockwise

  • Service discontinued and shut down on March 27, 2026
  • All user data was deleted upon shutdown
  • Integration with Asana was removed during product lifecycle

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Clockwise

Free
  • FreeFree
    • Focus Time
    • Meeting optimization
    • Personal analytics
  • Teams$6.75/month
    • Team analytics
    • Flexible meetings
    • Admin controls

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Clockwise if

  • You need focus time protection.
  • You want to start without paying.
  • You also want meeting optimization.
Clockwise review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Clockwise or Gladly better?
Neither clearly leads. Clockwise starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Clockwise or Gladly?
Clockwise has a free tier; the other does not. Paid plans start at Free for Clockwise and $180/month for Gladly.
Does Clockwise or Gladly run on more platforms?
Clockwise runs on Web. Gladly runs on Web, Ios, Android.
Can I use Clockwise for free?
Yes. Clockwise has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Clockwise best used for?
Clockwise is most often used for scheduling, appointment booking, time tracking, resource management. Of those, scheduling and appointment booking are not what Gladly is typically brought in for.
What can Clockwise do that Gladly cannot?
Clockwise covers Focus Time protection, Meeting optimization, Scheduling links, Team analytics. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Web support.

Answered from the vendors’ own pages

Clockwise: What happened to Clockwise?

Clockwise was acquired by Salesforce and shut down on March 27, 2026. The company announced the team was joining Salesforce to work on Agentforce. User data was deleted and prorated refunds were issued to paying customers.

Source
Clockwise: What integrations did Clockwise support?

Clockwise integrated with Google Calendar, Microsoft Outlook, Slack, and previously Asana (though this integration was discontinued).

Source
Clockwise: What were Clockwise's key features?

Clockwise offered AI-powered focus time protection, automatic meeting buffers, Slack status sync, smart lunch breaks, and team calendar synchronization to optimize schedules and prevent burnout.

Source
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Related pages

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