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Software · head to head

Basecamp vs Gladly

Basecamp logo

Basecamp

Software

Project management & team collaboration software

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only Basecamp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Basecamp the free tier allows one project and 1 GB of storage; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Basecamp covers Message boards, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Basecamp and Gladly actually diverge.

Attributes where Basecamp and Gladly differ
AttributeBasecampGladly
Starting priceFree$180/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
Founded20042014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Basecamp

  • Message boards
  • To-do lists
  • Schedules
  • Documents & files
  • Group chat
  • Check-in questions
  • Hill Charts
  • Email forwards

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Basecamp

  • Project management for a small team in one placenot Gladly
  • Message boards and chat alongside to-dosnot Gladly
  • Client collaboration, since guests are not chargednot Gladly
  • Flat-rate project management for a larger team on Pro Unlimitednot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Basecamp
  • Handling support conversations across voice, messaging and emailnot Basecamp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Basecamp

  • The free tier allows one project and 1 GB of storage
  • Pro is $15 per user per month, so cost scales with headcount unlike the flat Pro Unlimited at $299 a month billed annually
  • Storage beyond the plan costs $50 a month per additional terabyte
  • Timesheet and the Admin Pro Pack are paid upgrades on Pro and only bundled with Pro Unlimited

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Basecamp

Free

No published plan breakdown. See the Basecamp review.

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Basecamp if

  • You need message boards.
  • You want to start without paying.
  • You also want to-do lists.
Basecamp review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Basecamp or Gladly better?
Neither clearly leads. Basecamp starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Basecamp or Gladly?
Basecamp has a free tier; the other does not. Paid plans start at Free for Basecamp and $180/month for Gladly.
Does Basecamp or Gladly run on more platforms?
Basecamp runs on Web. Gladly runs on Web, Ios, Android.
Can I use Basecamp for free?
Yes. Basecamp has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Basecamp best used for?
Basecamp is most often used for project management for a small team in one place, message boards and chat alongside to-dos, client collaboration, since guests are not charged, flat-rate project management for a larger team on pro unlimited. Of those, project management for a small team in one place and message boards and chat alongside to-dos are not what Gladly is typically brought in for.
What can Basecamp do that Gladly cannot?
Basecamp covers Message boards, To-do lists, Schedules, Documents & files. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle SOC2, GDPR.
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Related pages

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