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Software · head to head

DelightChat vs Gladly

DelightChat logo

DelightChat

Software

Omnichannel customer support for D2C brands

From
$29/month
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: DelightChat covers Unified inbox, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which DelightChat and Gladly actually diverge.

Attributes where DelightChat and Gladly differ
AttributeDelightChatGladly
Starting price$29/month$180/month
Pricing modelUnknownsubscription
Founded20202014

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • WooCommerce
  • WhatsApp Business API

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Salesforce
  • Kustomer

Both cover

  • Shopify
  • Magento
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

DelightChat

  • E-commerce supportnot Gladly
  • WhatsApp marketingnot Gladly
  • Order inquiriesnot Gladly
  • Social commercenot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot DelightChat
  • Handling support conversations across voice, messaging and emailnot DelightChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is DelightChat or Gladly better?
Neither clearly leads. DelightChat starts at $29/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DelightChat or Gladly?
DelightChat starts at $29/month and Gladly at $180/month.
Does DelightChat or Gladly run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is DelightChat best used for?
DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what Gladly is typically brought in for.
What can DelightChat do that Gladly cannot?
DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Shopify, Magento, GDPR, Web support.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
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Related pages

More on DelightChat

More on Gladly

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