Softwr

Software · head to head

Gladly vs Sunsama

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Sunsama logo

Sunsama

Software

The daily planner for busy professionals

From
$17/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Sunsama pricing is higher than some competitor daily planners at $17+ per month
  • They diverge on capability: Gladly covers Lifelong conversation, Sunsama covers Daily planning ritual.

Where they differ

Only the attributes on which Gladly and Sunsama actually diverge.

Attributes where Gladly and Sunsama differ
AttributeGladlySunsama
Starting price$180/month$17/month
Pricing modelsubscriptionUnknown
Founded20142016

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Sunsama

  • Daily planning ritual
  • Task timeboxing
  • Workload management
  • Shutdown routine
  • Focus mode
  • Google Calendar
  • Outlook
  • Todoist

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Sunsama
  • Handling support conversations across voice, messaging and emailnot Sunsama

Sunsama

  • Schedulingnot Gladly
  • Appointment bookingnot Gladly
  • Time trackingnot Gladly
  • Resource managementnot Gladly
  • Team coordinationnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Sunsama

  • Pricing is higher than some competitor daily planners at $17+ per month
  • Requires consistent daily engagement with the planning ritual to be effective
  • Limited customization of the daily planning framework compared to more flexible task managers

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Sunsama

$17/month
  • Pro Plan (Annual)$17/month
    • Unlimited usage
    • Unlimited integrations
    • AI + MCP + Zapier support
  • Pro Plan (Monthly)$22/month
    • Unlimited usage
    • Unlimited integrations
    • AI + MCP + Zapier support

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Sunsama if

  • You need daily planning ritual.
  • You work on Web, iOS, Android.
  • You also want task timeboxing.
Sunsama review

Questions people ask

Is Gladly or Sunsama better?
Neither clearly leads. Gladly starts at $180/month and Sunsama at $17/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Sunsama?
Gladly starts at $180/month and Sunsama at $17/month.
Does Gladly or Sunsama run on more platforms?
Gladly runs on Web, Ios, Android. Sunsama runs on Web, iOS, Android.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Sunsama is typically brought in for.
What can Gladly do that Sunsama cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Sunsama covers Daily planning ritual, Task timeboxing, Workload management, Shutdown routine. Both handle Web support.

Answered from the vendors’ own pages

Sunsama: What is the pricing for Sunsama and is there a free trial?

Sunsama costs $17 per month when billed yearly or $22 per month when billed monthly. A 14-day free trial is available without requiring a credit card.

Source
Sunsama: What task management tools does Sunsama integrate with?

Sunsama integrates with Asana, Todoist, Trello, Jira, Linear, Monday.com, Notion, ClickUp, GitHub, and Google Tasks, allowing you to pull tasks from these services into your daily plan.

Source
Sunsama: Can Sunsama sync with my calendar?

Yes, Sunsama is bidirectionally synced with Google Calendar, Outlook Calendar, and iCloud Calendar, creating a unified view of your schedule and daily commitments.

Source
Sunsama: Does Sunsama have a mobile app?

Yes, Sunsama is available as a mobile app on both iOS and Android through the Google Play Store and Apple App Store for managing your daily plan on the go.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Gladly

More on Sunsama

Keep looking

Other head to heads