Softwr

Project Management · head to head

Gladly vs LiquidPlanner

Gladly logo

Gladly

Project Management

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
LiquidPlanner logo

LiquidPlanner

Project Management

Predictive project management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; LiquidPlanner rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up
  • They diverge on capability: Gladly covers Lifelong conversation, LiquidPlanner covers Predictive scheduling.

Where they differ

Only the attributes on which Gladly and LiquidPlanner actually diverge.

Attributes where Gladly and LiquidPlanner differ
AttributeGladlyLiquidPlanner
Starting price$180/monthOn request
PlatformsWeb, Ios, AndroidWeb
CategoryUnknownProject Management
Founded20142006

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Magento

Only in LiquidPlanner

  • Predictive scheduling
  • Resource management
  • Time tracking
  • Analytics
  • Workload management
  • Jira
  • Slack
  • SOC 2

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot LiquidPlanner
  • Handling support conversations across voice, messaging and emailnot LiquidPlanner

LiquidPlanner

  • Productivitynot Gladly
  • Collaborationnot Gladly
  • Task managementnot Gladly
  • Organizationnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

LiquidPlanner

  • Rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

LiquidPlanner

On request
  • Essentials$15/month
    • Project management
    • Basic scheduling
  • Professional$25/month
    • Predictive scheduling
    • Resource management
    • Analytics

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose LiquidPlanner if

  • You need predictive scheduling.
  • You also want resource management.
LiquidPlanner review

Questions people ask

Is Gladly or LiquidPlanner better?
Neither clearly leads. Gladly starts at $180/month and LiquidPlanner at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or LiquidPlanner?
Gladly starts at $180/month and LiquidPlanner at On request.
Does Gladly or LiquidPlanner run on more platforms?
Gladly runs on Web, Ios, Android. LiquidPlanner runs on Web.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what LiquidPlanner is typically brought in for.
What can Gladly do that LiquidPlanner cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. LiquidPlanner covers Predictive scheduling, Resource management, Time tracking, Analytics. Both handle Salesforce, Web support.
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Related pages

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