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Software · head to head

Freedcamp vs Gladly

Freedcamp logo

Freedcamp

Software

Free project management for everyone

From
On request
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freedcamp plans are differentiated mainly by file upload size, at 10 MB on free, 25 MB on Pro, 100 MB on Business and 250 MB on Enterprise; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Freedcamp covers Tasks, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Freedcamp and Gladly actually diverge.

Attributes where Freedcamp and Gladly differ
AttributeFreedcampGladly
Starting priceOn request$180/month
Pricing modelfreemiumsubscription
Founded20102014

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freedcamp

  • Tasks
  • Kanban
  • Gantt
  • Calendar
  • Time tracking
  • Google Drive
  • Dropbox
  • OneDrive

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freedcamp

  • Task and project management with unlimited projects on a free tiernot Gladly
  • Adding issue tracking, wiki and invoicing to project workspacesnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Freedcamp
  • Handling support conversations across voice, messaging and emailnot Freedcamp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freedcamp

  • Plans are differentiated mainly by file upload size, at 10 MB on free, 25 MB on Pro, 100 MB on Business and 250 MB on Enterprise
  • The issue tracker, wiki, CRM, invoices and reports all require the Business plan at $7.49 per user per month
  • Backups start at Business and are weekly, becoming daily only on Enterprise
  • SAML SSO and white labelling are Enterprise only at $16.99 per user per month
  • AI usage is banded by plan rather than metered in stated units, described as limited, high and almost unlimited

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Freedcamp

On request
  • FreeFree
    • Unlimited users
    • Unlimited projects
    • Core features
  • Pro$1.49/month
    • Advanced features
    • Subtasks
    • Private tasks

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Freedcamp if

  • You need tasks.
  • You work on Web, Ios, Android.
  • You also want kanban.
Freedcamp review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Freedcamp or Gladly better?
Neither clearly leads. Freedcamp starts at On request and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freedcamp or Gladly?
Freedcamp starts at On request and Gladly at $180/month.
Does Freedcamp or Gladly run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Freedcamp best used for?
Freedcamp is most often used for task and project management with unlimited projects on a free tier, adding issue tracking, wiki and invoicing to project workspaces. Of those, task and project management with unlimited projects on a free tier and adding issue tracking, wiki and invoicing to project workspaces are not what Gladly is typically brought in for.
What can Freedcamp do that Gladly cannot?
Freedcamp covers Tasks, Kanban, Gantt, Calendar. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Web support, Ios support, Android support.
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