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Software · head to head

Gladly vs Kanbanize

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Kanbanize logo

Kanbanize

Software

Enterprise Kanban software for agile teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Kanbanize no per user price or minimum user count is published, despite the page being headed simple pricing
  • They diverge on capability: Gladly covers Lifelong conversation, Kanbanize covers Kanban boards.

Where they differ

Only the attributes on which Gladly and Kanbanize actually diverge.

Attributes where Gladly and Kanbanize differ
AttributeGladlyKanbanize
Starting price$180/monthOn request
Founded20142012

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Kanbanize

  • Kanban boards
  • Portfolio Kanban
  • Workflow automation
  • Analytics
  • Timeline
  • Jira
  • Azure DevOps
  • Slack

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Kanbanize
  • Handling support conversations across voice, messaging and emailnot Kanbanize

Kanbanize

  • Kanban boards and portfolio management for scaled agile teamsnot Gladly
  • Linking strategy and OKRs to delivery workflowsnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Kanbanize

  • No per user price or minimum user count is published, despite the page being headed simple pricing
  • Automation rules are a paid add on on both plans, capped at 300 on Standard
  • SSO is a paid add on rather than included at either tier
  • File storage is 100 GB on Standard against 1 TB on Enterprise, and API calls are capped on Standard without the limit being stated
  • A dedicated cloud instance, IP whitelisting and 24/7 support are Enterprise only

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Kanbanize

On request
  • Team$149/month
    • 15 users
    • Unlimited boards
    • Kanban analytics
  • EnterpriseFree
    • Custom pricing
    • SSO
    • Advanced security

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Kanbanize if

  • You need kanban boards.
  • You work on Web, Ios, Android.
  • You also want portfolio kanban.
Kanbanize review

Questions people ask

Is Gladly or Kanbanize better?
Neither clearly leads. Gladly starts at $180/month and Kanbanize at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Kanbanize?
Gladly starts at $180/month and Kanbanize at On request.
Does Gladly or Kanbanize run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Kanbanize is typically brought in for.
What can Gladly do that Kanbanize cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Kanbanize covers Kanban boards, Portfolio Kanban, Workflow automation, Analytics. Both handle Web support, Ios support, Android support.
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Related pages

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