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Customer Support · head to head

Gladly vs Paymo

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Paymo logo

Paymo

Project Management

Work & project management for teams

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Paymo every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90
  • They diverge on capability: Gladly covers Lifelong conversation, Paymo covers Time tracking.

Where they differ

Only the attributes on which Gladly and Paymo actually diverge.

Attributes where Gladly and Paymo differ
AttributeGladlyPaymo
Starting price$180/monthOn request
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Desktop
CategoryCustomer SupportProject Management
Founded20142008

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce
  • Magento

Only in Paymo

  • Time tracking
  • Invoicing
  • Gantt charts
  • Resource scheduling
  • Slack
  • Google Workspace
  • Zapier
  • SSL encryption

Both cover

  • Task management
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Paymo
  • Handling support conversations across voice, messaging and emailnot Paymo

Paymo

  • Project management with time tracking and invoicing for agenciesnot Gladly
  • Tracking billable hours and project profitabilitynot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Paymo

  • Every advertised price rises after 3 months, with Plus going from $10.90 to $15.90 per user and Pro from $16.90 to $23.90
  • The free plan allows 1 user, 1 client and 2 projects
  • The Solo plan is still capped at 3 clients and 5 projects
  • Gantt charts, task dependencies and scheduling require the Plus plan
  • Integrations are excluded from both the free and Solo plans

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Paymo

On request
  • FreeFree
    • 1 user
    • Basic features
  • Starter$4.95/month
    • Time tracking
    • Kanban
    • Invoicing

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Paymo if

  • You need time tracking.
  • You work on Web, Ios, Android, Desktop.
  • You also want invoicing.
Paymo review

Questions people ask

Is Gladly or Paymo better?
Neither clearly leads. Gladly starts at $180/month and Paymo at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Paymo?
Gladly starts at $180/month and Paymo at On request.
Does Gladly or Paymo run on more platforms?
Gladly runs on Web, Ios, Android. Paymo runs on Web, Ios, Android, Desktop.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Paymo is typically brought in for.
What can Gladly do that Paymo cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Knowledge base. Paymo covers Time tracking, Invoicing, Gantt charts, Resource scheduling. Both handle Task management, Web support, Ios support, Android support.
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