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Software · head to head

Gladly vs Toggl Plan

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Toggl Plan logo

Toggl Plan

Software

Beautiful team planning and project timelines

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Toggl Plan has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Toggl Plan limited day-to-day task management features compared to full-featured alternatives
  • They diverge on capability: Gladly covers Lifelong conversation, Toggl Plan covers Timeline planning.

Where they differ

Only the attributes on which Gladly and Toggl Plan actually diverge.

Attributes where Gladly and Toggl Plan differ
AttributeGladlyToggl Plan
Starting price$180/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
Founded20142006

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Toggl Plan

  • Timeline planning
  • Team availability
  • Milestones
  • Drag-and-drop
  • Workload management
  • Google Calendar
  • Slack
  • GitHub

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Toggl Plan
  • Handling support conversations across voice, messaging and emailnot Toggl Plan

Toggl Plan

  • Schedulingnot Gladly
  • Appointment bookingnot Gladly
  • Time trackingnot Gladly
  • Resource managementnot Gladly
  • Team coordinationnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Toggl Plan

  • Limited day-to-day task management features compared to full-featured alternatives
  • Many teams run Toggl Plan alongside another tool for comprehensive project tracking
  • Starter plan limited to five users maximum

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Toggl Plan

Free
  • FreeFree
    • Basic timeline view
  • Starter$10/month
    • Up to 5 users
    • Gantt charts
    • Integrations
  • Business$25/month
    • Unlimited users
    • Advanced features
    • Full integrations

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Toggl Plan if

  • You need timeline planning.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want team availability.
Toggl Plan review

Questions people ask

Is Gladly or Toggl Plan better?
Neither clearly leads. Gladly starts at $180/month and Toggl Plan at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Toggl Plan?
Toggl Plan has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Toggl Plan.
Does Gladly or Toggl Plan run on more platforms?
Gladly runs on Web, Ios, Android. Toggl Plan runs on Web, iOS, Android.
Can I use Toggl Plan for free?
Yes. Toggl Plan has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Toggl Plan is typically brought in for.
What can Gladly do that Toggl Plan cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Toggl Plan covers Timeline planning, Team availability, Milestones, Drag-and-drop. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Toggl Plan: What are Toggl Plan's pricing tiers?

Toggl Plan has a free tier for individuals, Starter plan at $10 per user per month for up to five users, and Business plan at $25 per user per month with unlimited features.

Source
Toggl Plan: Does Toggl Plan include time tracking?

Toggl Plan integrates with Toggl Track for time tracking, allowing you to start timers directly from tasks, though time tracking is not natively built into Toggl Plan.

Source
Toggl Plan: What is Toggl Plan's main strength?

Toggl Plan excels at visual Gantt chart scheduling with drag-and-drop task management, timeline views, and workload visualization for teams.

Source
Toggl Plan: Can Toggl Plan handle day-to-day task management?

Toggl Plan has limited day-to-day task management compared to full project management suites, making teams often run it alongside other task management tools.

Source
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Related pages

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