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Software · head to head

Dialpad Contact Center vs LiveAgent

Dialpad Contact Center logo

Dialpad Contact Center

Software

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite
LiveAgent logo

LiveAgent

Software

All-in-one help desk software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • They diverge on capability: Dialpad Contact Center covers Voice Intelligence, LiveAgent covers Ticketing system.

Where they differ

Only the attributes on which Dialpad Contact Center and LiveAgent actually diverge.

Attributes where Dialpad Contact Center and LiveAgent differ
AttributeDialpad Contact CenterLiveAgent
Starting price$95/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded20112004

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

Both cover

  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot LiveAgent
  • Routing and monitoring customer calls with live transcriptionnot LiveAgent

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Dialpad Contact Center
  • Ticketing and shared inbox for customer support teamsnot Dialpad Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Pricing, plan by plan

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

LiveAgent

Free
  • FreeFree
    • 7-day ticket history
    • 1 chat button
    • 1 email account
  • Small$9/month
    • Unlimited ticket history
    • 3 email accounts
    • Customer portal
  • Medium$29/month
    • Call center
    • 10 email accounts
    • Advanced reporting
  • Large$49/month
    • Everything unlimited
    • Senior account manager
    • White glove setup

Which should you pick?

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Questions people ask

Is Dialpad Contact Center or LiveAgent better?
Neither clearly leads. Dialpad Contact Center starts at $95/month and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad Contact Center or LiveAgent?
LiveAgent has a free tier; the other does not. Paid plans start at $95/month for Dialpad Contact Center and Free for LiveAgent.
Does Dialpad Contact Center or LiveAgent run on more platforms?
Dialpad Contact Center runs on Web, Desktop, Ios, Android. LiveAgent runs on Web, Ios, Android.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. Dialpad Contact Center starts at $95/month.
What is Dialpad Contact Center best used for?
Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what LiveAgent is typically brought in for.
What can Dialpad Contact Center do that LiveAgent cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. LiveAgent covers Ticketing system, Live chat, Call center, Social media. Both handle GDPR, Web support, Ios support, Android support.
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Related pages

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