Freshworks Customer Service Suite vs LiveAgent
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Freshworks Customer Service Suite if you need Unified inbox and prefer a free starting option. Choose LiveAgent if you prioritize Ticketing system and want a free tier to start. LiveAgent has a higher user rating (4.5 vs 4.4).
Freshworks Customer Service Suite vs LiveAgent: At a Glance
| Criteria | Freshworks Customer Service Suite | LiveAgent |
|---|---|---|
| User Rating | 4.4 | 4.5 |
| Pricing | Free | Free |
| Pricing Model | per-agent | per-agent |
| Free Plan | ||
| Platforms | Web, Ios, Android, Api | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2010 | 2004 |
Feature Comparison: Freshworks Customer Service Suite vs LiveAgent
| Feature | Freshworks Customer Service Suite | LiveAgent |
|---|---|---|
| Unified inbox | ||
| AI-powered chatbot | ||
| Ticketing system | ||
| Self-service portal | ||
| Analytics | ||
| Automation | ||
| Slack | ||
| Microsoft Teams | ||
| Salesforce | ||
| Shopify | ||
| Zapier | ||
| SOC2 | ||
| GDPR | ||
| ISO27001 | ||
| HIPAA | ||
| Live chat | ||
| Call center | ||
| Social media | ||
| Knowledge base | ||
| Customer portal | ||
| WordPress | ||
| Magento | ||
| SSL | ||
| 2FA | ||
| Web support |
Freshworks Customer Service Suite vs LiveAgent: Pricing Breakdown
Freshworks Customer Service Suite Pricing
Model: per-agent
- Basic ticketing
- Email channel
- Knowledge base
- 10 agent limit
- All channels
- Automation
- Integrations
- SLA management
- AI-powered features
- Custom reports
- Advanced workflows
- Priority support
- Custom objects
- Sandbox
- Audit logs
- Dedicated support
LiveAgent Pricing
Model: per-agent
- 7-day ticket history
- 1 chat button
- 1 email account
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Call center
- 10 email accounts
- Advanced reporting
- Everything unlimited
- Senior account manager
- White glove setup
Pros and Cons
Freshworks Customer Service Suite
Pros
- Highly rated by users (4.4/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Api)
- Rich feature set with 15+ capabilities
- Strong Unified inbox functionality
- Strong AI-powered chatbot functionality
Cons
- May require time to learn advanced features
LiveAgent
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Ticketing system functionality
- Strong Live chat functionality
Cons
- May require time to learn advanced features
Who Should Use Freshworks Customer Service Suite vs LiveAgent?
Choose Freshworks Customer Service Suite if you:
- Need Unified inbox
- Want to start for free
- Work primarily on Web and Ios
- Value AI-powered chatbot
Choose LiveAgent if you:
- Need Ticketing system
- Want to start for free
- Work primarily on Web and Ios
- Value Live chat
Frequently Asked Questions: Freshworks Customer Service Suite vs LiveAgent
Is Freshworks Customer Service Suite better than LiveAgent?
It depends on your needs. Freshworks Customer Service Suite has a 4.4/5 user rating while LiveAgent has 4.5/5. Freshworks Customer Service Suite excels in Unified inbox and AI-powered chatbot, while LiveAgent stands out with Ticketing system and Live chat. Consider your budget (Free vs Free), platform needs, and specific feature requirements.
Which is cheaper, Freshworks Customer Service Suite or LiveAgent?
Freshworks Customer Service Suite offers a free plan and starts at Free. LiveAgent offers a free plan and starts at Free. Compare the specific plan features to determine the best value for your use case.
Can I use Freshworks Customer Service Suite and LiveAgent together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Freshworks Customer Service Suite and LiveAgent?
The key differences include: pricing model (per-agent vs per-agent), platform support (Web, Ios, Android, Api vs Web, Ios, Android), and feature focus. Freshworks Customer Service Suite emphasizes Unified inbox, AI-powered chatbot, Ticketing system while LiveAgent focuses on Ticketing system, Live chat, Call center. User ratings differ slightly: 4.4 vs 4.5 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Freshworks Customer Service Suite and LiveAgent.