Softwr

Telecommunications · head to head

Five9 vs WorkCast

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
WorkCast logo

WorkCast

Webinars

Enterprise webinar and virtual event platform for global reach

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; WorkCast listed on UK G-Cloud 14, the WorkCast Corporation's own Virtual Events pricing document offers a 14-day free trial covering the Lite and Pro licence tiers of the WorkCast platform
  • They diverge on capability: Five9 covers Intelligent routing, WorkCast covers Live webcasting.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Five9 and WorkCast actually diverge.

Attributes where Five9 and WorkCast differ
AttributeFive9WorkCast
Starting price$149/monthOn request
PlatformsWeb, DesktopWeb, IOS, Android
CategoryTelecommunicationsWebinars
Founded20012007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • ServiceNow

Only in WorkCast

  • Live webcasting
  • On-demand content
  • Virtual events
  • Audience engagement
  • Multi-language support
  • Marketo
  • Eloqua
  • IOS support

Both cover

  • Salesforce
  • Microsoft Dynamics
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot WorkCast
  • Routing and managing high volume customer interactionsnot WorkCast

WorkCast

  • Virtual Eventsnot Five9
  • Webinarsnot Five9
  • Webcastingnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

WorkCast

  • Listed on UK G-Cloud 14, the WorkCast Corporation's own Virtual Events pricing document offers a 14-day free trial covering the Lite and Pro licence tiers of the WorkCast platform

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

WorkCast

On request
  • Professional$499/month
    • Up to 500 attendees
    • Custom branding
    • Analytics dashboard
  • Business$999/month
    • Up to 2000 attendees
    • Multi-language support
    • Priority support
  • Enterprise$2499/month
    • Unlimited attendees
    • Dedicated success manager
    • Custom integrations

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose WorkCast if

  • You need live webcasting.
  • You work on Web, IOS, Android.
  • You also want on-demand content.
WorkCast review

Questions people ask

Is Five9 or WorkCast better?
Neither clearly leads. Five9 starts at $149/month and WorkCast at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or WorkCast?
Five9 starts at $149/month and WorkCast at On request.
Does Five9 or WorkCast run on more platforms?
Five9 runs on Web, Desktop. WorkCast runs on Web, IOS, Android.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what WorkCast is typically brought in for.
What can Five9 do that WorkCast cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. WorkCast covers Live webcasting, On-demand content, Virtual events, Audience engagement. Both handle Salesforce, Microsoft Dynamics, Web support.

Answered from the vendors’ own pages

Five9: What is the minimum team size required to use Five9?

Five9 requires a minimum commitment of 50 seats for any subscription plan.

Source
WorkCast: What are the base pricing tiers for Workcast?

Workcast's Business Plan starts at £95 per month with 2 users and up to 1,000 registrations per month. Business Pro is available on request for 5 users, and Enterprise plans are custom-priced based on your requirements.

Source
Five9: How is Five9 pricing calculated, per user, flat rate, or usage-based?

Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.

Source
WorkCast: What is the contract length for Workcast subscriptions?

All plans require a 12-month subscription term, though monthly payment options are available within that commitment.

Source
Five9: What does the entry-level Digital bundle include, and what does it cost?

The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.

Source
WorkCast: Does Workcast offer a free trial?

Yes, Workcast provides a 14-day free trial that allows you to experiment with the platform before committing to a paid plan.

Source
Five9: Are there additional charges beyond the base subscription?

Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.

Source
WorkCast: What support do I get with my Workcast plan?

All plans include dedicated onboarding, self-service resources, a learning portal, and 24/5 live support. Enterprise customers receive a dedicated account manager with regular scheduled meetings.

Source
WorkCast: Is there a pay-as-you-go option for one-time webinars?

Yes, Workcast offers a pay-per-use managed service option for single webinars in addition to their subscription plans.

Source
Share

Related pages

More on Five9

More on WorkCast

Keep looking

Other head to heads