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Telecommunications · head to head

Genesys Cloud vs WorkCast

Genesys Cloud logo

Genesys Cloud

Telecommunications

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite
WorkCast logo

WorkCast

Webinars

Enterprise webinar and virtual event platform for global reach

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Genesys Cloud all four published tiers are billed annually; WorkCast listed on UK G-Cloud 14, the WorkCast Corporation's own Virtual Events pricing document offers a 14-day free trial covering the Lite and Pro licence tiers of the WorkCast platform
  • They diverge on capability: Genesys Cloud covers Omnichannel, WorkCast covers Live webcasting.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Genesys Cloud and WorkCast actually diverge.

Attributes where Genesys Cloud and WorkCast differ
AttributeGenesys CloudWorkCast
Starting price$75/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb, IOS, Android
CategoryTelecommunicationsWebinars
Founded19902007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Zendesk

Only in WorkCast

  • Live webcasting
  • On-demand content
  • Virtual events
  • Audience engagement
  • Multi-language support
  • Marketo
  • Eloqua
  • IOS support

Both cover

  • Salesforce
  • Microsoft Dynamics
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot WorkCast
  • Workforce engagement and routing for large support operationsnot WorkCast

WorkCast

  • Virtual Eventsnot Genesys Cloud
  • Webinarsnot Genesys Cloud
  • Webcastingnot Genesys Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

WorkCast

  • Listed on UK G-Cloud 14, the WorkCast Corporation's own Virtual Events pricing document offers a 14-day free trial covering the Lite and Pro licence tiers of the WorkCast platform

Pricing, plan by plan

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

WorkCast

On request
  • Professional$499/month
    • Up to 500 attendees
    • Custom branding
    • Analytics dashboard
  • Business$999/month
    • Up to 2000 attendees
    • Multi-language support
    • Priority support
  • Enterprise$2499/month
    • Unlimited attendees
    • Dedicated success manager
    • Custom integrations

Which should you pick?

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Choose WorkCast if

  • You need live webcasting.
  • You work on Web, IOS, Android.
  • You also want on-demand content.
WorkCast review

Questions people ask

Is Genesys Cloud or WorkCast better?
Neither clearly leads. Genesys Cloud starts at $75/month and WorkCast at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genesys Cloud or WorkCast?
Genesys Cloud starts at $75/month and WorkCast at On request.
Does Genesys Cloud or WorkCast run on more platforms?
Genesys Cloud runs on Web, Desktop, Ios, Android. WorkCast runs on Web, IOS, Android.
What is Genesys Cloud best used for?
Genesys Cloud is most often used for cloud contact centre across voice, digital and self service channels, workforce engagement and routing for large support operations. Of those, cloud contact centre across voice, digital and self service channels and workforce engagement and routing for large support operations are not what WorkCast is typically brought in for.
What can Genesys Cloud do that WorkCast cannot?
Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. WorkCast covers Live webcasting, On-demand content, Virtual events, Audience engagement. Both handle Salesforce, Microsoft Dynamics, Web support.

Answered from the vendors’ own pages

Genesys Cloud: What is Genesys Cloud's pricing?

Genesys Cloud offers flexible pricing to suit customer needs, allowing businesses to purchase only the capabilities needed with easy scaling options. Specific pricing details are not provided on the main product page and require visiting the dedicated pricing page or contacting Genesys directly.

Source
WorkCast: What are the base pricing tiers for Workcast?

Workcast's Business Plan starts at £95 per month with 2 users and up to 1,000 registrations per month. Business Pro is available on request for 5 users, and Enterprise plans are custom-priced based on your requirements.

Source
WorkCast: What is the contract length for Workcast subscriptions?

All plans require a 12-month subscription term, though monthly payment options are available within that commitment.

Source
WorkCast: Does Workcast offer a free trial?

Yes, Workcast provides a 14-day free trial that allows you to experiment with the platform before committing to a paid plan.

Source
WorkCast: What support do I get with my Workcast plan?

All plans include dedicated onboarding, self-service resources, a learning portal, and 24/5 live support. Enterprise customers receive a dedicated account manager with regular scheduled meetings.

Source
WorkCast: Is there a pay-as-you-go option for one-time webinars?

Yes, Workcast offers a pay-per-use managed service option for single webinars in addition to their subscription plans.

Source
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