Softwr

Telecommunications · head to head

Five9 vs Zuddl

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Zuddl logo

Zuddl

Webinar & Virtual Events

Unified event marketing platform for virtual, hybrid, and in-person events

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Zuddl pricing starts at $10,000 per year and covers only two organizer seats
  • They diverge on capability: Five9 covers Intelligent routing, Zuddl covers Virtual events.

Where they differ

Only the attributes on which Five9 and Zuddl actually diverge.

Attributes where Five9 and Zuddl differ
AttributeFive9Zuddl
Starting price$149/monthOn request
PlatformsWeb, DesktopWeb, IOS, Android
CategoryTelecommunicationsWebinar & Virtual Events
Founded20012020

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • ServiceNow

Only in Zuddl

  • Virtual events
  • Hybrid events
  • In-person check-in
  • Sponsor showcases
  • Engagement tools
  • HubSpot
  • Marketo
  • Zoom

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Zuddl
  • Routing and managing high volume customer interactionsnot Zuddl

Zuddl

  • Running webinars, field events and conferences from one platformnot Five9
  • Enterprise demand generation event programmesnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Zuddl

  • Pricing starts at $10,000 per year and covers only two organizer seats
  • A minimum of two organizer licences is required to open an account
  • Extra collaborator seats cost $170 per month billed annually on top of the platform fee
  • Portals, the mobile app, Event Hub, Event Series and AI content repurposing are priced as add-ons rather than included
  • The price also scales with total annual virtual attendee volume, and that attendee pricing is not published

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Zuddl

On request
  • Starter$599/month
    • Up to 500 attendees
    • Virtual events
    • Basic analytics
  • Growth$1299/month
    • Up to 2000 attendees
    • Hybrid events
    • Advanced features
  • Enterprise$2999/month
    • Unlimited attendees
    • Full customization
    • Dedicated support

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Zuddl if

  • You need virtual events.
  • You work on Web, IOS, Android.
  • You also want hybrid events.
Zuddl review

Questions people ask

Is Five9 or Zuddl better?
Neither clearly leads. Five9 starts at $149/month and Zuddl at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Zuddl?
Five9 starts at $149/month and Zuddl at On request.
Does Five9 or Zuddl run on more platforms?
Five9 runs on Web, Desktop. Zuddl runs on Web, IOS, Android.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Zuddl is typically brought in for.
What can Five9 do that Zuddl cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Zuddl covers Virtual events, Hybrid events, In-person check-in, Sponsor showcases. Both handle Salesforce, Web support.
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Related pages

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