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Field Service · head to head

FaciliWorks vs UpKeep

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
UpKeep logo

UpKeep

Inventory

Mobile-first maintenance management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only UpKeep has a free tier, so it costs nothing to try first.
  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; UpKeep offline mobile mode limited to Professional tier and above
  • They diverge on capability: FaciliWorks covers Perpetual or subscription licensing, UpKeep covers Work order management.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and UpKeep actually diverge.

Attributes where FaciliWorks and UpKeep differ
AttributeFaciliWorksUpKeep
Starting priceOn requestFree
Pricing modelquoteUnknown
Free tierNoYes
PlatformsWindows, Web, iOS, Android, On-premiseWeb, iOS, Android
CategoryField ServiceInventory
FoundedUnknown2014

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in UpKeep

  • Work order management
  • Preventive maintenance
  • Asset management
  • Mobile-first
  • SAP
  • Oracle
  • Salesforce
  • QuickBooks

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot UpKeep
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot UpKeep
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot UpKeep
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot UpKeep

UpKeep

  • Preventive and reactive maintenance schedulingnot FaciliWorks
  • Work order management across multiple locationsnot FaciliWorks
  • Asset lifecycle tracking and compliancenot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

UpKeep

  • Offline mobile mode limited to Professional tier and above
  • Per-user pricing model; costs scale significantly with team size
  • Free trial available but tier details not documented; duration unspecified

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

UpKeep

Free

No published plan breakdown. See the UpKeep review.

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose UpKeep if

  • You need work order management.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want preventive maintenance.
UpKeep review

Questions people ask

Is FaciliWorks or UpKeep better?
Neither clearly leads. FaciliWorks starts at On request and UpKeep at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or UpKeep?
UpKeep has a free tier; the other does not. Paid plans start at On request for FaciliWorks and Free for UpKeep.
Does FaciliWorks or UpKeep run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. UpKeep runs on Web, iOS, Android.
Can I use UpKeep for free?
Yes. UpKeep has a free tier, so you can try it without paying. FaciliWorks starts at On request.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what UpKeep is typically brought in for.
What can FaciliWorks do that UpKeep cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment. UpKeep covers Work order management, Preventive maintenance, Asset management, Mobile-first.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

UpKeep: How much does UpKeep cost per user?

UpKeep pricing starts at $24/user/month for the Essential tier, $55/user/month for Premium, with Professional and Enterprise tiers available at custom quotes. All plans include unlimited work orders and locations.

Source
FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

UpKeep: What does the free trial include?

UpKeep offers a free trial with no credit card required on the Essential and Premium tiers. Users can try the product before committing to paid plans.

Source
FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

UpKeep: Are Nova AI credits included in the pricing?

Yes, Nova AI credits are included with every plan: 250 credits with Essential, 500 with Premium, 750 with Professional, and 1,000 with Enterprise tiers.

Source
FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

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