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Customer Support · head to head

DelightChat vs SharpSpring

DelightChat logo

DelightChat

Customer Support

Omnichannel customer support for D2C brands

From
$29/month
Free plan
No
Full reviewWebsite
SharpSpring logo

SharpSpring

CRM

Marketing automation for agencies

From
$50/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; SharpSpring still operates under the SharpSpring brand name (footer copyright SharpSpring 2026) as a Constant Contact product, serving over 2000 agencies and 10000 businesses per the vendor site
  • They diverge on capability: DelightChat covers Unified inbox, SharpSpring covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which DelightChat and SharpSpring actually diverge.

Attributes where DelightChat and SharpSpring differ
AttributeDelightChatSharpSpring
Starting price$29/month$50/month
Pricing modelUnknownsubscription
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportCRM
Founded20202014

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • Shopify
  • WooCommerce

Only in SharpSpring

  • Contact management
  • Email marketing
  • Landing pages
  • Marketing automation
  • CRM
  • Reporting
  • White labeling
  • Zapier

Both cover

  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

DelightChat

  • E-commerce supportnot SharpSpring
  • WhatsApp marketingnot SharpSpring
  • Order inquiriesnot SharpSpring
  • Social commercenot SharpSpring

SharpSpring

  • Marketing automationnot DelightChat
  • Lead generationnot DelightChat
  • Client managementnot DelightChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

SharpSpring

  • Still operates under the SharpSpring brand name (footer copyright SharpSpring 2026) as a Constant Contact product, serving over 2000 agencies and 10000 businesses per the vendor site

Pricing, plan by plan

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

SharpSpring

$50/month
  • Professional$50/month
    • Contact management
    • Email marketing
    • Landing pages
  • Agency$100/month
    • Everything in Professional
    • Client management
    • White labeling
  • Enterprise$undefined/month
    • Everything in Agency
    • Custom integration
    • Dedicated support

Which should you pick?

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Choose SharpSpring if

  • You need contact management.
  • You also want email marketing.
SharpSpring review

Questions people ask

Is DelightChat or SharpSpring better?
Neither clearly leads. DelightChat starts at $29/month and SharpSpring at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DelightChat or SharpSpring?
DelightChat starts at $29/month and SharpSpring at $50/month.
Does DelightChat or SharpSpring run on more platforms?
DelightChat runs on Web, Ios, Android. SharpSpring runs on Web.
What is DelightChat best used for?
DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what SharpSpring is typically brought in for.
What can DelightChat do that SharpSpring cannot?
DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. SharpSpring covers Contact management, Email marketing, Landing pages, Marketing automation. Both handle GDPR, Web support.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
SharpSpring: Does SharpSpring offer different pricing for agencies versus enterprise customers?

SharpSpring explicitly tailors pricing to three customer segments: SMBs, Agencies, and Enterprise. Agencies receive month-to-month plans with flexible billing, while enterprise customers get custom plans designed to scale.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
SharpSpring: Are SharpSpring's agency plans billed monthly?

Yes. The site specifically mentions that agencies receive affordable month-to-month plans, indicating monthly billing flexibility rather than annual-only contracts.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
SharpSpring: What payment options are available for SharpSpring?

The site does not specify payment methods or models. Specific pricing details and payment options require contacting SharpSpring directly or visiting their dedicated pricing pages.

Source
SharpSpring: Is SharpSpring more affordable than competitors?

SharpSpring describes itself as offering a full feature set for a fraction of the cost of leading competitors, particularly for SMBs. However, specific pricing amounts are not disclosed on the homepage.

Source
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