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Customer Support · head to head

DelightChat vs Really Simple Systems

DelightChat logo

DelightChat

Customer Support

Omnichannel customer support for D2C brands

From
$29/month
Free plan
No
Full reviewWebsite
R

Really Simple Systems

CRM

Easy CRM for small businesses

From
$15/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; Really Simple Systems the vendor's own pricing page as captured by the Internet Archive on 22 October 2019 listed four CRM tiers billed annually: Free at $0 for up to 2 users, Starter at $14 per user per month, Professional at $30 per user per month, and Enterprise at $46 per user per month (each roughly 7 to 10 percent higher if billed monthly); the Marketing add-on was $22 per month for up to 5,000 emails and Advanced Marketing scaled to 50,000 emails per month, though this capture is over five years old
  • They diverge on capability: DelightChat covers Unified inbox, Really Simple Systems covers Contact management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which DelightChat and Really Simple Systems actually diverge.

Attributes where DelightChat and Really Simple Systems differ
AttributeDelightChatReally Simple Systems
Starting price$29/month$15/month
Pricing modelUnknownsubscription
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportCRM
Founded20202009

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • Shopify
  • WooCommerce

Only in Really Simple Systems

  • Contact management
  • Sales pipeline
  • Task management
  • Email integration
  • Reporting
  • Zapier
  • Google Workspace
  • Cloud deployment

Both cover

  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

DelightChat

  • E-commerce supportnot Really Simple Systems
  • WhatsApp marketingnot Really Simple Systems
  • Order inquiriesnot Really Simple Systems
  • Social commercenot Really Simple Systems

Really Simple Systems

  • Sales managementnot DelightChat
  • Contact trackingnot DelightChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Really Simple Systems

  • The vendor's own pricing page as captured by the Internet Archive on 22 October 2019 listed four CRM tiers billed annually: Free at $0 for up to 2 users, Starter at $14 per user per month, Professional at $30 per user per month, and Enterprise at $46 per user per month (each roughly 7 to 10 percent higher if billed monthly); the Marketing add-on was $22 per month for up to 5,000 emails and Advanced Marketing scaled to 50,000 emails per month, though this capture is over five years old

Pricing, plan by plan

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Really Simple Systems

$15/month
  • Essential$15/month
    • Contact management
    • Task tracking
  • Professional$25/month
    • Everything in Essential
    • Sales pipeline
    • Reporting
  • Professional Plus$35/month
    • Everything in Professional
    • Advanced customization

Which should you pick?

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Choose Really Simple Systems if

  • You need contact management.
  • You also want sales pipeline.
Really Simple Systems review

Questions people ask

Is DelightChat or Really Simple Systems better?
Neither clearly leads. DelightChat starts at $29/month and Really Simple Systems at $15/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DelightChat or Really Simple Systems?
DelightChat starts at $29/month and Really Simple Systems at $15/month.
Does DelightChat or Really Simple Systems run on more platforms?
DelightChat runs on Web, Ios, Android. Really Simple Systems runs on Web.
What is DelightChat best used for?
DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what Really Simple Systems is typically brought in for.
What can DelightChat do that Really Simple Systems cannot?
DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Really Simple Systems covers Contact management, Sales pipeline, Task management, Email integration. Both handle GDPR, Web support.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
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