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Jivochat vs Sprinklr Service

Jivochat logo

Jivochat

Live Chat

All-in-one communication platform for customer engagement

From
Free
Free plan
Yes
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Jivochat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jivochat the free plan keeps only 2 months of chat history and has no CRM; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: Jivochat covers Live chat, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jivochat and Sprinklr Service actually diverge.

Attributes where Jivochat and Sprinklr Service differ
AttributeJivochatSprinklr Service
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded20082009

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Slack
  • Telegram
  • Viber

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP

Both cover

  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Jivochat

  • Live chat and messaging support across website and social channelsnot Sprinklr Service
  • Handling customer conversations from one agent inboxnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Jivochat
  • Social customer carenot Jivochat
  • Unified CXnot Jivochat
  • Voice of customernot Jivochat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

Jivochat

Free
  • FreeFree
    • 5 agents included
    • Online chat for websites and social media integration
    • Basic callback and offline forms
  • Basic$28/month
    • Per-agent pricing ($28/agent/month)
    • Proactive invitations and visitor monitoring
    • Anti-spam protection and JivoChat CRM included
  • Professional$42/month
    • $42 per agent per month
    • Telephony Plus module and WhatsApp integration
    • Chat rescue and chatbot integration
  • Enterprise$56/month
    • $56 per agent per month
    • Mobile SDK and advanced chat routing
    • Unlimited agents (vs 100 cap on other paid tiers)

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Jivochat or Sprinklr Service better?
Neither clearly leads. Jivochat starts at Free and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jivochat or Sprinklr Service?
Jivochat has a free tier; the other does not. Paid plans start at Free for Jivochat and On request for Sprinklr Service.
Does Jivochat or Sprinklr Service run on more platforms?
Jivochat runs on Web, Mobile app, IOS, Android. Sprinklr Service runs on Web, Ios, Android.
Can I use Jivochat for free?
Yes. Jivochat has a free tier, so you can try it without paying. Sprinklr Service starts at On request.
What is Jivochat best used for?
Jivochat is most often used for live chat and messaging support across website and social channels, handling customer conversations from one agent inbox. Of those, live chat and messaging support across website and social channels and handling customer conversations from one agent inbox are not what Sprinklr Service is typically brought in for.
What can Jivochat do that Sprinklr Service cannot?
Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Both handle Web support, Android support.

Answered from the vendors’ own pages

Jivochat: How much does JivoChat cost?

JivoChat is free for up to 5 agents. Paid plans start at $28 per agent per month (Basic), $42 per agent (Professional), and $56 per agent (Enterprise). All plans billed annually receive a 30% discount. A 14-day trial is available with no contract required.

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Jivochat: What are the limits for agents in JivoChat plans?

The Free tier includes 5 agents. Basic, Professional, and Enterprise plans cap at 100 agents per organization, except Enterprise which allows unlimited agents at the $56-per-agent-per-month rate.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
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