Softwr

Live Chat · head to head

Gorgias vs Sprinklr Service

Gorgias logo

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From
$10/month
Free plan
No
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Gorgias no published pricing; customers must sign up or contact sales; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: Gorgias covers Omnichannel inbox, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gorgias and Sprinklr Service actually diverge.

Attributes where Gorgias and Sprinklr Service differ
AttributeGorgiasSprinklr Service
Starting price$10/monthOn request
Pricing modelusage-basedquote
CategoryLive ChatCustomer Support
Founded20152009

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • Shopify
  • BigCommerce

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP

Both cover

  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • Customer helpdesk automationnot Sprinklr Service
  • Omnichannel customer supportnot Sprinklr Service
  • AI-powered conversation resolutionnot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Gorgias
  • Social customer carenot Gorgias
  • Unified CXnot Gorgias
  • Voice of customernot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • No published pricing; customers must sign up or contact sales
  • Ticket volume limits range from 50 to 5,000 per month depending on plan
  • Pricing model not transparent; described as scaling with volume

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Gorgias or Sprinklr Service better?
Neither clearly leads. Gorgias starts at $10/month and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Sprinklr Service?
Gorgias starts at $10/month and Sprinklr Service at On request.
Does Gorgias or Sprinklr Service run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Gorgias best used for?
Gorgias is most often used for customer helpdesk automation, omnichannel customer support, ai-powered conversation resolution. Of those, customer helpdesk automation and omnichannel customer support are not what Sprinklr Service is typically brought in for.
What can Gorgias do that Sprinklr Service cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Both handle SOC2, GDPR, Web support, Ios support.

Answered from the vendors’ own pages

Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source
Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source
Share

Related pages

More on Gorgias

More on Sprinklr Service

Keep looking

Other head to heads