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Chatra vs Sprinklr Service

Chatra logo

Chatra

Live Chat

Live chat and CRM software for customer engagement

From
Free
Free plan
Yes
Full reviewWebsite
Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Chatra has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.
  • They diverge on capability: Chatra covers Live chat messaging, Sprinklr Service covers Omnichannel contact center.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatra and Sprinklr Service actually diverge.

Attributes where Chatra and Sprinklr Service differ
AttributeChatraSprinklr Service
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded20102009

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • Shopify
  • Zapier
  • Slack
  • API

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP

Both cover

  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Sprinklr Service

Sprinklr Service

  • Enterprise contact centernot Chatra
  • Social customer carenot Chatra
  • Unified CXnot Chatra
  • Voice of customernot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Which should you pick?

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Questions people ask

Is Chatra or Sprinklr Service better?
Neither clearly leads. Chatra starts at Free and Sprinklr Service at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Sprinklr Service?
Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and On request for Sprinklr Service.
Does Chatra or Sprinklr Service run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. Sprinklr Service runs on Web, Ios, Android.
Can I use Chatra for free?
Yes. Chatra has a free tier, so you can try it without paying. Sprinklr Service starts at On request.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Sprinklr Service is typically brought in for.
What can Chatra do that Sprinklr Service cannot?
Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Both handle Web support, Android support.

Answered from the vendors’ own pages

Chatra: Is Chatra's free plan available indefinitely?

Yes. Chatra's free plan is available free for as long as you want with no time limitation. No credit card is required to start.

Source
Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Chatra: How quickly can I start using Chatra's free plan?

The free plan can be started in 3 minutes according to the website.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
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