Customer Support · alternatives
Alternatives to Sprinklr Service
24 customer support tools sit alongside Sprinklr Service in this directory. Below is what separates each from Sprinklr Service on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 24
- With a free tier
- 2
- Cheaper to start
- -
- Sprinklr Service starts at
- On request
Why people look past Sprinklr Service
Only what the record supports. Each point below is a figure on the Sprinklr Service entry measured against the tools listed beside it.
There is no free tier
The record for Sprinklr Service carries no free tier, so evaluating it means paying first. 2 of the 24 alternatives below can be used without paying.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
The future of customer service
Priced and rated the same as Sprinklr Service on the figures we hold. The difference, if there is one, is in the feature records.
Where teams collaborate on customer communication
- Publishes an entry price of $25/month, where Sprinklr Service does not.
- Sold on a subscription model rather than quote.
- 3 tiers to Sprinklr Service's 2.
Simple, powerful support for growing businesses
- Publishes an entry price of $12/month, where Sprinklr Service does not.
- Sold on a subscription model rather than quote.
- 3 tiers to Sprinklr Service's 2.
Delight your customers, effortlessly
- Can be used without paying; Sprinklr Service cannot.
- Publishes an entry price of $19/month per agent, where Sprinklr Service does not.
- Sold on a subscription model rather than quote.
- 3 tiers to Sprinklr Service's 2.
Customer service software that people love
- Can be used without paying; Sprinklr Service cannot.
- Publishes an entry price of $25/month, where Sprinklr Service does not.
- Sold on a subscription model rather than quote.
- 4 tiers to Sprinklr Service's 2.
Real-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
- 1 tier to Sprinklr Service's 2.
Every Sprinklr Service alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| Sprinklr Service (this page) | On request | Quote | 2 | |
| KustomerThe future of customer service | On request | Quote | - | vs Sprinklr Service |
| FrontWhere teams collaborate on customer communication | $25/month | Subscription | 3 | vs Sprinklr Service |
| GrooveSimple, powerful support for growing businesses | $12/month | Subscription | 3 | vs Sprinklr Service |
| FreshdeskDelight your customers, effortlessly | Free, then $19/month per agent | Subscription | 3 | vs Sprinklr Service |
| Help Scout | Free, then $25/month | Subscription | 4 | vs Sprinklr Service |
| Cresta | On request | Quote | 1 | vs Sprinklr Service |
| Assembled | $25/month | Per user per month | 4 | vs Sprinklr Service |
| Calabrio ONE | On request | Quote | 1 | vs Sprinklr Service |
| Level AI | On request | Quote | 1 | vs Sprinklr Service |
| Alvaria | On request | Quote | 4 | vs Sprinklr Service |
| Kapture CX | On request | Quote | 1 | vs Sprinklr Service |
| Balto | On request | Quote | 1 | vs Sprinklr Service |
| Verint | On request | Quote | 1 | vs Sprinklr Service |
| Playvox | On request | Quote | 1 | vs Sprinklr Service |
| Observe.AI | On request | Quote | 1 | vs Sprinklr Service |
| Forethought | On request | Quote | 3 | vs Sprinklr Service |
| Ameyo | On request | Quote | 3 | vs Sprinklr Service |
| UJET | $65/month | Per user per month | 4 | vs Sprinklr Service |
| Richpanel | $99/month | Per-seat plus per-conversation for AI agents | 3 | vs Sprinklr Service |
| Plain | $35/month | Tiered pricing per seat with credit system | 3 | vs Sprinklr Service |
| Helpjuice | $249/month | Subscription | 3 | vs Sprinklr Service |
| HelpCrunch | On request | Subscription | 3 | vs Sprinklr Service |
| Document360 | On request | Quote | 1 | vs Sprinklr Service |
| Dixa | $39/month | Subscription | 3 | vs Sprinklr Service |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the Sprinklr Service badges page.
Cheaper ways to solve the same problem
Free to start (2)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
- Freshdesk , Free, then $19/month per agent
- Help Scout , Free, then $25/month
What you would be giving up
Sprinklr Service is most often brought in for enterprise contact center, social customer care, unified cx, voice of customer. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If Sprinklr Service is broadly right and the question is cost, the Sprinklr Service pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Customer Support category lists everything the directory holds, and best customer support tools ranks them.
Sprinklr Service runs on web, ios, android. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about Sprinklr Service alternatives
- What are the main alternatives to Sprinklr Service?
- 24 other customer support tools are listed in this directory, led by Kustomer, Front, Groove, Freshdesk. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to Sprinklr Service?
- 2 of the alternatives listed here can be used without paying: Freshdesk, Help Scout.
- Why do people look for an alternative to Sprinklr Service?
- On the figures on record, one thing stands out: there is no free tier. Each is set out with the numbers behind it above.
- What would I give up by switching from Sprinklr Service?
- Sprinklr Service is most often brought in for enterprise contact center, social customer care, unified cx, voice of customer. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to Sprinklr Service?
- None of the customer support tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these Sprinklr Service alternatives chosen?
- They are the tools filed in the same category, Customer Support, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare Sprinklr Service against one of these directly?
- Every alternative below has a side-by-side page against Sprinklr Service covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every customer support tool?
- No. It covers what this directory holds in the Customer Support category, 24 tools beside Sprinklr Service. The category page lists the rest of the catalogue as it grows.