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Marketing · head to head

Countly vs GetFeedback

Countly logo

Countly

Marketing

Product analytics for mobile and web

From
Free
Rated
-
Full reviewWebsite
GetFeedback logo

GetFeedback

Surveys

Customer and employee feedback platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Countly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Countly the private cloud plan starts at $175 a month and is described as usage based without stating the unit; GetFeedback getFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com
  • They diverge on capability: Countly covers Event tracking, GetFeedback covers Employee feedback collection.

Where they differ

Only the attributes on which Countly and GetFeedback actually diverge.

Attributes where Countly and GetFeedback differ
AttributeCountlyGetFeedback
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWeb, Mobile, ApiWeb
CategoryMarketingSurveys
Founded20122013

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Countly

  • Event tracking
  • Crash reporting
  • User retention
  • Open-source
  • Cloud deployment
  • On-premise deployment
  • Web support
  • Mobile support

Only in GetFeedback

  • Employee feedback collection
  • Survey creation
  • Text analytics
  • Mobile app
  • Action planning
  • Reporting
  • Integrations
  • Slack

Both cover

  • Analytics dashboard

What people use each for

The jobs each tool is most often brought in to do.

Countly

  • Product analytics for mobile and web applicationsnot GetFeedback
  • Self hosting analytics where data cannot leave the organisationnot GetFeedback

GetFeedback

  • Collecting website visitor feedback with trigger based formsnot Countly
  • Diagnosing checkout abandonment and drop-off pointsnot Countly
  • Running always-on feedback buttons across a sitenot Countly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Countly

  • The private cloud plan starts at $175 a month and is described as usage based without stating the unit
  • No event cap, data point limit or user limit is published for either paid plan
  • The self hosted Enterprise edition is custom priced and billed annually
  • Adaptivity and intelligence features are separately priced add ons on the cheaper plan

GetFeedback

  • GetFeedback is now sold by SurveyMonkey and its pricing page redirects to surveymonkey.com
  • The Starter plan collects up to 1,000 responses per month
  • The Plus plan collects up to 2,000 responses per month
  • The always-on feedback button and embedded forms require the Plus plan
  • The trial is 7 days
  • Mobile app feedback is listed as coming soon rather than available
  • The self-serve plans are described as designed for new customers, with existing Enterprise agreements handled separately

Pricing, plan by plan

Countly

Free
  • Flex (Private Cloud)$175/month
    • Usage-based pricing (not seat-based)
    • Advanced Analytics included
    • Adaptivity and Intelligence available as add-ons
  • Enterprise (Self-Hosted)$null/mo
    • Custom pricing, requires demo booking
    • All capabilities included
    • Deploy on your infrastructure

GetFeedback

On request
  • GetFeedback Platform$undefined/month
    • Employee feedback
    • Survey creation
    • Analytics

Which should you pick?

Choose Countly if

  • You need event tracking.
  • You want to start without paying.
  • You work on Web, Mobile, Api.
  • You also want crash reporting.
Countly review

Choose GetFeedback if

  • You need employee feedback collection.
  • You also want survey creation.
GetFeedback review

Questions people ask

Is Countly or GetFeedback better?
Neither clearly leads. Countly starts at Free and GetFeedback at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Countly or GetFeedback?
Countly has a free tier; the other does not. Paid plans start at Free for Countly and On request for GetFeedback.
Does Countly or GetFeedback run on more platforms?
Countly runs on Web, Mobile, Api. GetFeedback runs on Web.
Can I use Countly for free?
Yes. Countly has a free tier, so you can try it without paying. GetFeedback starts at On request.
What is Countly best used for?
Countly is most often used for product analytics for mobile and web applications, self hosting analytics where data cannot leave the organisation. Of those, product analytics for mobile and web applications and self hosting analytics where data cannot leave the organisation are not what GetFeedback is typically brought in for.
What can Countly do that GetFeedback cannot?
Countly covers Event tracking, Crash reporting, User retention, Open-source. GetFeedback covers Employee feedback collection, Survey creation, Text analytics, Mobile app. Both handle Analytics dashboard.

Answered from the vendors’ own pages

Countly: How much does Countly cost?

Countly's Flex plan (private cloud) starts at $175/month with pay-as-you-go cancellation. Enterprise (self-hosted) requires custom pricing and annual billing. Both plans include advanced analytics, and Flex offers a 14-day free trial.

Source
GetFeedback: How is GetFeedback priced?

GetFeedback uses a response-based pricing model with two subscription tiers differentiated by monthly response volume limits: Starter plan up to 1,000 responses and Plus plan up to 2,000 responses. Annual plans offer 17% savings compared to monthly billing.

Source
Countly: What is the difference between Countly Flex and Enterprise plans?

Flex uses usage-based pricing on Countly's cloud with monthly billing. Enterprise requires custom pricing and annual billing, but allows self-hosting on your infrastructure with zero vendor access to data, dedicated support, and included SLA.

Source
GetFeedback: Does GetFeedback offer a free trial?

GetFeedback provides a 7-day free trial for new users to test all platform features before committing to a paid plan.

Source
Countly: Can I add Adaptivity and Intelligence to Countly Flex?

Yes, Adaptivity and Intelligence suites can be added to Flex as needed. Both are included standard with Enterprise plans.

Source
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