Software · head to head
Conversica vs Freshchat
Conversica
Software
AI-powered conversational platform for sales and customer service
- From
- On request
- Rated
- -
The short version
- Only Freshchat has a free tier, so it costs nothing to try first.
- They diverge on capability: Conversica covers Conversational AI, Freshchat covers Live chat.
Where they differ
Only the attributes on which Conversica and Freshchat actually diverge.
| Attribute | Conversica | Freshchat |
|---|---|---|
| Starting price | On request | Free |
| Free tier | No | Yes |
| Platforms | Web, Email, SMS, Messaging apps | Web, Ios, Android |
| Founded | 2009 | 2010 |
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Conversica
- Conversational AI
- Lead nurturing
- Customer engagement
- Intent analysis
- Salesforce
- HubSpot
- Microsoft Dynamics
- Zapier
Only in Freshchat
- Live chat
- Chatbots
- Campaigns
- Apple Business Chat
- Freshdesk
- Freshsales
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Conversica
- Customer engagementnot Freshchat
- Lead generationnot Freshchat
- Customer supportnot Freshchat
- Sales automationnot Freshchat
Freshchat
- Live chat on a website or in an appnot Conversica
- Shared inbox across chat, email and social messengersnot Conversica
- Chatbot deflection before a conversation reaches an agentnot Conversica
- Routing conversations by skill or language on the higher tiersnot Conversica
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Conversica
Nothing recorded yet. See the Conversica review.
Freshchat
- The free plan covers up to 10 agents and omits social messengers, SMS and reporting
- Reporting and social channels need Growth at $19 per agent per month billed annually
- Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
- Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
- Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot
Pricing, plan by plan
Conversica
On request- Starter$200/month
- AI conversations
- Lead nurturing
- Professional$500/month
- Advanced automation
- Custom flows
- Enterprise$undefined/month
- Full customization
- Dedicated support
Freshchat
Free- FreeFree
- 100 contacts
- Chatbot
- Inbox views
- Growth$19/month
- 2000 contacts
- Pro$49/month
- 5000 contacts
- Auto-resolve
- Advanced routing
- Enterprise$79/month
- Unlimited contacts
- Custom bots
- User authentication
Which should you pick?
Choose Conversica if
- You need conversational ai.
- You work on Web, Email, SMS, Messaging apps.
- You also want lead nurturing.
Choose Freshchat if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want chatbots.
Questions people ask
- Is Conversica or Freshchat better?
- Neither clearly leads. Conversica starts at On request and Freshchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Conversica or Freshchat?
- Freshchat has a free tier; the other does not. Paid plans start at On request for Conversica and Free for Freshchat.
- Does Conversica or Freshchat run on more platforms?
- Conversica runs on Web, Email, SMS, Messaging apps. Freshchat runs on Web, Ios, Android.
- Can I use Freshchat for free?
- Yes. Freshchat has a free tier, so you can try it without paying. Conversica starts at On request.
- What is Conversica best used for?
- Conversica is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Freshchat is typically brought in for.
- What can Conversica do that Freshchat cannot?
- Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Freshchat covers Live chat, Chatbots, Campaigns, WhatsApp. Both handle Web support.