Customer Support · head to head
Ameyo vs Chatwoot
Ameyo
Customer Support
Omnichannel contact centre software available on-premise, cloud or hybrid
- From
- On request
- Rated
- -
The short version
- Only Chatwoot has a free tier, so it costs nothing to try first.
- Each has a real cost: Ameyo no pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.; Chatwoot free plan limited to 2 agents and 500 conversations per month
- They diverge on capability: Ameyo covers Predictive and progressive dialling, Chatwoot covers Live chat.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Ameyo and Chatwoot actually diverge.
Identical on both: user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Ameyo
- Predictive and progressive dialling
- Omnichannel routing
- On-premise deployment
- Omnichannel helpdesk
- Quality monitoring
- Ameyo XTRM
- Compliance controls
- Supervisor analytics
Only in Chatwoot
- Live chat
- Email inbox
- Social channels
- Knowledge base
- Chatbots
- Reports
- Slack
What people use each for
The jobs each tool is most often brought in to do.
Ameyo
- An Indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure.not Chatwoot
- A collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide.not Chatwoot
- A BPO serving Indian and Middle Eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors.not Chatwoot
- An organisation wants voice, WhatsApp and email handled on a single agent desktop in a market where WhatsApp is the dominant customer channel.not Chatwoot
Chatwoot
- Self-hosted supportnot Ameyo
- Privacy-first chatnot Ameyo
- Multi-channel supportnot Ameyo
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Ameyo
- No pricing is published anywhere for any deployment model, so budgeting requires a sales cycle and there is no way to sanity-check a quote against a public rate card.
- On-premise deployment means you also buy servers, telephony connectivity, professional services and ongoing administration, and the licence is often the smaller half of the true cost.
- The Exotel acquisition has moved investment towards the newer XTRM cloud line, which creates a real question about how long the classic on-premise product will receive substantial development.
- It is engineered around large agent counts in low-cost labour markets, so a twenty-seat Western operation gets an interface and an implementation process designed for a very different scale.
- Self-service is limited: unlike Talkdesk or Five9 there is no meaningful way to trial, configure and launch without vendor involvement, so time to first call is measured in weeks rather than days.
Chatwoot
- Free plan limited to 2 agents and 500 conversations per month
- Self-hosted option requires managing infrastructure, updates, and external messaging costs
- Smaller ecosystem and community compared to Zendesk or Intercom
- AI features require credit consumption and additional configuration
Pricing, plan by plan
Ameyo
On request- Ameyo Cloud Contact Centre$undefined/year
- Voice, omnichannel routing and dialler
- Per agent licensing
- No published rate card
- Ameyo On-Premise$undefined/year
- Installed on customer infrastructure
- Perpetual or subscription licensing
- Professional services and hardware costed separately
- Ameyo XTRM by Exotel$undefined/year
- CCaaS line with conversational AI
- Quoted on application
Chatwoot
Free- HackerFree
- 2 agents
- 500 conversations per month
- 1 live chat channel
- Startups$19/month
- Unlimited agents
- Unlimited conversations
Which should you pick?
Choose Ameyo if
- You need predictive and progressive dialling.
- You work on Web, On-premise, Private cloud, iOS, Android.
- You also want omnichannel routing.
Choose Chatwoot if
- You need live chat.
- You want to start without paying.
- You work on Web, Cloud, Self-hosted.
- You also want email inbox.
Questions people ask
- Is Ameyo or Chatwoot better?
- Neither clearly leads. Ameyo starts at On request and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Ameyo or Chatwoot?
- Chatwoot has a free tier; the other does not. Paid plans start at On request for Ameyo and Free for Chatwoot.
- Does Ameyo or Chatwoot run on more platforms?
- Ameyo runs on Web, On-premise, Private cloud, iOS, Android. Chatwoot runs on Web, Cloud, Self-hosted.
- Can I use Chatwoot for free?
- Yes. Chatwoot has a free tier, so you can try it without paying. Ameyo starts at On request.
- What is Ameyo best used for?
- Ameyo is most often used for an indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure., a collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide., a bpo serving indian and middle eastern clients needs one platform that can be deployed on-premise for one client and in the cloud for another without retraining supervisors., an organisation wants voice, whatsapp and email handled on a single agent desktop in a market where whatsapp is the dominant customer channel.. Of those, an indian bank or insurer is barred by data localisation or internal policy from putting customer call recordings in a public cloud, and needs a contact centre platform that installs on its own infrastructure. and a collections or telesales operation with hundreds of agents needs predictive dialling tuned for high contact volume, which the light cloud phone systems do not provide. are not what Chatwoot is typically brought in for.
- What can Ameyo do that Chatwoot cannot?
- Ameyo covers Predictive and progressive dialling, Omnichannel routing, On-premise deployment, Omnichannel helpdesk. Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base.
Answered from the vendors’ own pages
Ameyo: Is Ameyo still a separate product after the Exotel acquisition?
Yes. It is branded Ameyo by Exotel and keeps its own website, product line and roadmap. It has not been folded into the Exotel product.
Chatwoot: Does Chatwoot offer a self-hosted option?
Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.
SourceAmeyo: Can I still deploy Ameyo on-premise?
Yes, and it is one of the few remaining contact centre platforms offering a genuine on-premise install alongside cloud and hybrid.
Chatwoot: What communication channels does Chatwoot support?
Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.
SourceAmeyo: What does Ameyo cost?
It is quote-only. Nothing is published for cloud or on-premise, and on-premise adds infrastructure and professional services on top of licensing.
Chatwoot: Is there a free plan for Chatwoot?
Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.
SourceAmeyo: Where is it sold?
Primarily India and Southeast Asia, with customers in the Middle East and Africa. It is not a mainstream choice in Europe or North America.
Chatwoot: What AI features does Chatwoot include?
Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.
SourceRelated pages
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