CRM · head to head
Folk vs Twenty
The short version
- Each has a real cost: Folk no native mobile app, only works through mobile browser which is not optimized for phones; Twenty requires technical expertise to customize and maintain compared to no-code CRM platforms
- They diverge on capability: Folk covers Contact management, Twenty covers Open-Source Framework.
Where they differ
Only the attributes on which Folk and Twenty actually diverge.
Identical on both: starting price (Free), pricing model (Unknown), free tier (Yes), user rating (Not yet rated), category (CRM).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Folk
- Contact management
- Email tracking
- Mail merge
- Chrome extension
- Tags & groups
- Notes & activities
- Import/export
- Search & filters
Only in Twenty
- Open-Source Framework
- Custom Database Objects
- Multiple View Types
- AI Integration
- Workflow Engine
- Data Migration
- API Access
- Multi-Language Support
What people use each for
The jobs each tool is most often brought in to do.
Folk
- Contact managementnot Twenty
- Sales outreachnot Twenty
- Networkingnot Twenty
- Recruitmentnot Twenty
- Investor relationsnot Twenty
Twenty
- Building custom CRM solutions for complex business processesnot Folk
- Migrating from Salesforce or HubSpot while maintaining data ownershipnot Folk
- Technical teams needing TypeScript-based customizationnot Folk
- Organizations requiring self-hosted or air-gapped deploymentsnot Folk
- Enterprises combining CRM with AI-powered workflowsnot Folk
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Folk
- No native mobile app, only works through mobile browser which is not optimized for phones
- Limited workflow automation capabilities compared to enterprise CRMs
- No automatic phone call tracking, requires manual entry
- Limited reporting and analytics features
- Monthly caps on email sends and enrichment credits on lower tiers
- LinkedIn Chrome extension sometimes has synchronization problems
- Email sent through Folk sometimes doesn't appear as sent in user's Outlook account
Twenty
- Requires technical expertise to customize and maintain compared to no-code CRM platforms
- Self-hosting increases operational overhead and infrastructure costs
- Limited ecosystem of pre-built integrations compared to Salesforce
- Smaller community and third-party extension library than established CRMs
- Enterprise plan requires custom negotiation with no transparent pricing
Pricing, plan by plan
Folk
Free- Standard$24/month
- Pipeline management
- Email campaigns
- Contact enrichment
- Premium$48/month
- Custom objects
- Email sequences
- Dashboards
- Enterprise$80/month
- Dedicated account manager
- Custom integrations
- Priority support
Twenty
Free- Pro$9/month
- Full customization
- Custom apps
- AI Agents
- Organization$19/month
- Everything in Pro
- Row-level permissions
- SAML and OIDC SSO
- Enterprise$null/year
- Everything in Organization
- Single-tenant isolation
- IP allow-listing
Which should you pick?
Choose Folk if
- You need contact management.
- You want to start without paying.
- You also want email tracking.
Choose Twenty if
- You need open-source framework.
- You want to start without paying.
- You work on Web, Self-hosted.
- You also want custom database objects.
Questions people ask
- Is Folk or Twenty better?
- Neither clearly leads. Folk starts at Free and Twenty at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Folk or Twenty?
- Folk starts at Free and Twenty at Free.
- Does Folk or Twenty run on more platforms?
- Folk runs on Web. Twenty runs on Web, Self-hosted.
- Can I use Folk for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Folk best used for?
- Folk is most often used for contact management, sales outreach, networking, recruitment. Of those, contact management and sales outreach are not what Twenty is typically brought in for.
- What can Folk do that Twenty cannot?
- Folk covers Contact management, Email tracking, Mail merge, Chrome extension. Twenty covers Open-Source Framework, Custom Database Objects, Multiple View Types, AI Integration.
Answered from the vendors’ own pages
Folk: What are Folk's pricing plans?
Folk offers three plans: Standard at $24/month per member (billed annually), Premium at $48/month with custom objects and email sequences, and Enterprise from $80/month with advanced security and dedicated support. New workspaces get a 2-week free trial with all Premium features.
SourceTwenty: Is Twenty free or paid?
Twenty offers a 30-day free trial without credit card. Cloud plans start at $9 per user per month (Pro) when billed annually, with Organization plan at $19 per user per month.
SourceFolk: Does Folk offer a mobile app?
Folk does not have native iOS or Android apps. The web interface technically works on mobile browsers but is built primarily for desktop use.
SourceTwenty: Can I migrate data from Salesforce or HubSpot?
Yes, Twenty supports CSV and API-based migration from Salesforce and HubSpot, with support for 50,000+ records.
SourceFolk: Does Folk track phone calls automatically?
No, Folk does not automatically track phone calls. All call interactions must be manually entered into the system.
SourceTwenty: What programming languages does Twenty support?
Twenty is built with TypeScript and provides a TypeScript-based Apps framework for creating custom extensions.
SourceFolk: What integrations does Folk support?
Folk supports over 5,000 integrations through platforms like Zapier and Make. It includes native email, calendar, and WhatsApp sync, LinkedIn extension, and can enrich contact data using its built-in enrichment tool.
SourceTwenty: How long does enterprise deployment take?
Enterprise deployment typically takes 1-2 weeks with Onboarding Packs or certified partners.
SourceRelated pages
Other head to heads
- Folk vs Outreach
- Folk vs Gong
- Folk vs Pipedrive
- Folk vs Seismic
- Folk vs HubSpot
- Folk vs lemlist
- Folk vs Salesforce
- Folk vs Apollo.io
- Folk vs Hunter
- Folk vs Reply.io
- Folk vs Snov.io
- Folk vs Woodpecker
- Folk vs Bitrix24
- Folk vs Capsule
- Folk vs Clari
- Folk vs Clearbit
- Folk vs Freshsales
- Folk vs Lusha
- Twenty vs Outreach
- Twenty vs Gong
- Twenty vs Pipedrive
- Twenty vs Seismic
- Twenty vs HubSpot
- Twenty vs lemlist
- Twenty vs Salesforce
- Twenty vs Apollo.io
- Twenty vs Hunter
- Twenty vs Reply.io
- Twenty vs Snov.io
- Twenty vs Woodpecker
- Twenty vs Bitrix24
- Twenty vs Capsule
- Twenty vs Clari
- Twenty vs Clearbit
- Twenty vs Freshsales
- Twenty vs Lusha