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E-Commerce · head to head

Trustpilot vs Vendure

Trustpilot logo

Trustpilot

E-Commerce

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite
Vendure logo

Vendure

E-Commerce

Modern headless GraphQL commerce framework

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Trustpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource; Vendure pricing is custom-quoted per project with no published tiers or starting price
  • They diverge on capability: Trustpilot covers Review collection, Vendure covers GraphQL API.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Trustpilot and Vendure actually diverge.

Attributes where Trustpilot and Vendure differ
AttributeTrustpilotVendure
Starting priceFreeOn request
Pricing modelfreemiumquote
Free tierYesNo
PlatformsWebSelf-hosted, Vendure Cloud
Founded20112019

Identical on both: user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

Only in Vendure

  • GraphQL API
  • TypeScript native
  • Plugin architecture
  • Admin UI
  • Multi-channel
  • Asset management
  • Order workflow
  • Faceted search

What people use each for

The jobs each tool is most often brought in to do.

Trustpilot

  • Review collection and managementnot Vendure
  • Customer reputation monitoringnot Vendure
  • Review widget integrationnot Vendure
  • Multi-location business review trackingnot Vendure

Vendure

  • B2B complex commerce workflowsnot Trustpilot
  • Multi-brand and multi-currency operationsnot Trustpilot
  • Custom pricing and contract managementnot Trustpilot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

Vendure

  • Pricing is custom-quoted per project with no published tiers or starting price
  • Requires implementation partner or in-house development; no low-code or no-code option
  • GPLv3 free tier (Vendure Core) has different licensing than commercial product

Pricing, plan by plan

Trustpilot

Free
  • FreeFree
    • 50 review invitations monthly
    • Unlimited Support Center access
    • Basic review collection and management
  • Starter$99/month
    • 100 review invitations monthly
    • 2 widgets, 1 user, 1 domain
    • 15 integrations
  • Plus$319/month
    • 300 invitations monthly
    • 10 widgets, 3 users
    • Up to 3 domains
  • Premium$799/month
    • 1,000 invitations monthly
    • 21 widgets, 10 users
    • Unlimited domains

Vendure

On request
  • Platform (Self-hosted)$null/annual
    • Flat annual subscription
    • No GMV, order, user, or capability-based charges
    • Complete Platform feature set
  • Vendure Cloud$null/annual
    • Managed platform option
    • Same Platform feature set as self-hosted
    • Pricing not specified on website

Which should you pick?

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Choose Vendure if

  • You need graphql api.
  • You work on Self-hosted, Vendure Cloud.
  • You also want typescript native.
Vendure review

Questions people ask

Is Trustpilot or Vendure better?
Neither clearly leads. Trustpilot starts at Free and Vendure at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Trustpilot or Vendure?
Trustpilot has a free tier; the other does not. Paid plans start at Free for Trustpilot and On request for Vendure.
Does Trustpilot or Vendure run on more platforms?
Trustpilot runs on Web. Vendure runs on Self-hosted, Vendure Cloud.
Can I use Trustpilot for free?
Yes. Trustpilot has a free tier, so you can try it without paying. Vendure starts at On request.
What is Trustpilot best used for?
Trustpilot is most often used for review collection and management, customer reputation monitoring, review widget integration, multi-location business review tracking. Of those, review collection and management and customer reputation monitoring are not what Vendure is typically brought in for.
What can Trustpilot do that Vendure cannot?
Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard. Vendure covers GraphQL API, TypeScript native, Plugin architecture, Admin UI.

Answered from the vendors’ own pages

Trustpilot: Does Trustpilot offer a free plan?

Yes. Trustpilot's Free plan includes 50 review invitations monthly, unlimited Support Center access, and basic review management at no cost.

Source
Vendure: How is Vendure priced?

Vendure uses flat annual pricing with no charges based on GMV, order volume, user count, or specific capabilities. Pricing is quoted individually per project based on business requirements.

Source
Trustpilot: What is the minimum contract length for Trustpilot paid plans?

All Trustpilot contracts require a 12-month commitment, prepaid annually. This applies to Starter, Plus, Premium, and Enterprise plans.

Source
Vendure: Does Vendure charge for the runtime?

No additional fee is required for the Vendure runtime. Organizations can deploy it on their own infrastructure at no extra cost beyond the platform subscription.

Source
Trustpilot: Does Trustpilot charge per domain or per organization?

Pricing for Plus and Premium plans is per domain. The Starter plan includes 1 domain; Plus covers up to 3 domains; Premium supports unlimited domains. Enterprise pricing is custom.

Source
Vendure: What is included in Vendure's subscription?

The annual platform subscription includes B2B storefront capabilities, pricing engines, catalogs, search, integrations, operations, brands/markets management, platform support, security updates, quarterly roadmap calls, and commercial licensing with IP indemnification.

Source
Trustpilot: Can data be accessed after canceling Trustpilot?

Yes. Trustpilot states that 'Reviews remain accessible if service is discontinued,' ensuring customers retain access to collected review data even after canceling.

Source
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