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Telecommunications · head to head

Aircall vs Infobip

Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
Infobip logo

Infobip

Telecommunications

Omnichannel messaging over 800 direct operator connections, strongest outside the big Western markets

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Infobip the published calculator shows only the average price across a country's networks, and per-network rates sit behind the portal, so the public figure is not what you will be billed.
  • They diverge on capability: Aircall covers Cloud phone, Infobip covers Direct operator connections.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Aircall and Infobip actually diverge.

Attributes where Aircall and Infobip differ
AttributeAircallInfobip
Starting price$30/monthOn request
Pricing modelUnknownPer message and per minute, priced by destination country
PlatformsWeb, Ios, Android, DesktopWeb, APIs, Java, Python, JavaScript, PHP, C#
Founded2014Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Analytics
  • Call recording
  • Integrations
  • Salesforce

Only in Infobip

  • Direct operator connections
  • Owned US carrier
  • Omnichannel messaging
  • SMS firewall
  • Campaign orchestration and chatbots

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot Infobip
  • Call routing, IVR and shared numbersnot Infobip
  • Logging calls against CRM records through integrationsnot Infobip
  • Power dialling outbound lists on the Professional tiernot Infobip
  • SMS and MMS alongside voicenot Infobip

Infobip

  • Businesses delivering one-time passcodes to users in Africa, South Asia or Latin Americanot Aircall
  • Enterprises consolidating SMS, WhatsApp and RCS onto a single supplier contractnot Aircall
  • Operators needing an SMS firewall as well as a sending platformnot Aircall
  • Global brands needing local sender registration handled market by marketnot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Infobip

  • The published calculator shows only the average price across a country's networks, and per-network rates sit behind the portal, so the public figure is not what you will be billed.
  • Its regional strength is irrelevant to a business sending only to the United States or Western Europe, where cheaper vendors reach the same handsets.
  • The engagement suite pushes buyers toward a broader platform commitment than a team that wanted a messaging API had intended to make.
  • Enterprise onboarding and contracting take longer than a self-serve competitor, which suits a product still validating a channel poorly.
  • US A2P traffic still carries 10DLC registration and per-segment carrier surcharges, so the negotiated rate is not the delivered cost in that market.

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Infobip

On request
  • Infobip$undefined/month
    • Public calculator shows country average prices only
    • Per-network rates available only inside the customer portal
    • Enterprise volume commitments negotiated per channel

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose Infobip if

  • You need direct operator connections.
  • You work on Web, APIs, Java, Python, JavaScript, PHP, C#.
  • You also want owned us carrier.
Infobip review

Questions people ask

Is Aircall or Infobip better?
Neither clearly leads. Aircall starts at $30/month and Infobip at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Infobip?
Aircall starts at $30/month and Infobip at On request.
Does Aircall or Infobip run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. Infobip runs on Web, APIs, Java, Python, JavaScript, PHP, C#.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Infobip is typically brought in for.
What can Aircall do that Infobip cannot?
Aircall covers Cloud phone, IVR, Call routing, Power dialer. Infobip covers Direct operator connections, Owned US carrier, Omnichannel messaging, SMS firewall.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Infobip: When is Infobip clearly the right choice?

When a material share of your users are in markets that other vendors reach through intermediaries, such as parts of Africa, the Middle East, South Asia and Latin America. Direct operator connections there improve both delivery rates and the reliability of delivery reporting.

Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Infobip: Does Infobip publish per-country prices?

Only partly. Its calculator shows the average price across all networks in a country, and it states that per-network pricing is available in the portal. Vendors such as Sinch and Plivo publish more granular rate cards.

Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Infobip: Does Infobip own network infrastructure?

Yes, more than most of its competitors. It reports over 800 direct operator connections and owns Peerless Network, a facilities-based US carrier it acquired in 2022.

Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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