Softwr

CRM & Sales · head to head

Affinity vs Zenoti

Affinity logo

Affinity

CRM & Sales

Relationship intelligence platform for professionals

From
$49/month
Rated
-
Zenoti logo

Zenoti

Scheduling & Booking

Enterprise spa and salon software

From
$200/month
Rated
-

The short version

  • Each has a real cost: Affinity built specifically for private capital firms, so it is not a general purpose CRM; Zenoti zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • They diverge on capability: Affinity covers Contact management, Zenoti covers Appointment booking.

Where they differ

Only the attributes on which Affinity and Zenoti actually diverge.

Attributes where Affinity and Zenoti differ
AttributeAffinityZenoti
Starting price$49/month$200/month
PlatformsWebWeb, Ios, Android, Api
CategoryCRM & SalesScheduling & Booking
Founded20132010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Affinity

  • Contact management
  • Deal tracking
  • Intelligence engine
  • Relationship mapping
  • Integration aggregation
  • Gmail
  • Outlook
  • LinkedIn

Only in Zenoti

  • Appointment booking
  • Point of sale
  • Inventory management
  • Marketing automation
  • Employee management
  • Membership management
  • Gift cards
  • Business intelligence

Both cover

  • SOC2
  • Cloud deployment

What people use each for

The jobs each tool is most often brought in to do.

Affinity

  • Deal sourcing and pipeline management for venture capital and private equitynot Zenoti
  • Automatic capture of email and meeting activity into relationship recordsnot Zenoti
  • Finding warm introductions through existing relationship networksnot Zenoti
  • Investor relations and fundraising trackingnot Zenoti
  • Portfolio company support and reportingnot Zenoti

Zenoti

  • Running multi location spa, salon and medspa chains on one platformnot Affinity
  • Centralising appointment booking, point of sale and inventory across sitesnot Affinity
  • Managing memberships, packages and customer marketing for large operatorsnot Affinity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Affinity

  • Built specifically for private capital firms, so it is not a general purpose CRM
  • Pricing is not published and requires a demo

Zenoti

  • Zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • Multi location pricing is described as customised to the customer's footprint, so two buyers of the same size are not guaranteed the same rate
  • Communication costs such as messaging are billed on consumption on top of the plan
  • Functionality is extended through paid add ons rather than being included in a single plan

Pricing, plan by plan

Affinity

$49/month
  • Pro$49/month
    • Contact management
    • Deal tracking
    • Intelligence
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced customization
    • Dedicated support

Zenoti

$200/month
  • Essential$200/month
    • Appointment booking
    • Client management
    • POS
  • Professional$350/month
    • Everything in Essential
    • Marketing automation
    • Inventory management
  • Enterprise$undefined/month
    • Everything in Professional
    • Multi-location
    • Custom integrations

Which should you pick?

Choose Affinity if

  • You need contact management.
  • You also want deal tracking.

Choose Zenoti if

  • You need appointment booking.
  • You work on Web, Ios, Android, Api.
  • You also want point of sale.

Questions people ask

Is Affinity or Zenoti better?
Neither clearly leads. Affinity starts at $49/month and Zenoti at $200/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Affinity or Zenoti?
Affinity starts at $49/month and Zenoti at $200/month.
Does Affinity or Zenoti run on more platforms?
Affinity runs on Web. Zenoti runs on Web, Ios, Android, Api.
What is Affinity best used for?
Affinity is most often used for deal sourcing and pipeline management for venture capital and private equity, automatic capture of email and meeting activity into relationship records, finding warm introductions through existing relationship networks, investor relations and fundraising tracking. Of those, deal sourcing and pipeline management for venture capital and private equity and automatic capture of email and meeting activity into relationship records are not what Zenoti is typically brought in for.
What can Affinity do that Zenoti cannot?
Affinity covers Contact management, Deal tracking, Intelligence engine, Relationship mapping. Zenoti covers Appointment booking, Point of sale, Inventory management, Marketing automation. Both handle SOC2, Cloud deployment.

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