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Zenoti vs Zoho CRM

Zenoti logo

Zenoti

Software

Enterprise spa and salon software

From
$200/month
Rated
-
Full reviewWebsite
Zoho CRM logo

Zoho CRM

Software

The world's favorite CRM

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zoho CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Zenoti zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo; Zoho CRM free tier limited to 3 users only
  • They diverge on capability: Zenoti covers Appointment booking, Zoho CRM covers Lead management.

Where they differ

Only the attributes on which Zenoti and Zoho CRM actually diverge.

Attributes where Zenoti and Zoho CRM differ
AttributeZenotiZoho CRM
Starting price$200/monthFree
Free tierNoYes
Founded20101996

Identical on both: pricing model (subscription), platforms (Web, Ios, Android, Api), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zenoti

  • Appointment booking
  • Point of sale
  • Inventory management
  • Marketing automation
  • Employee management
  • Membership management
  • Gift cards
  • Business intelligence

Only in Zoho CRM

  • Lead management
  • Deal tracking
  • Contact management
  • Sales automation
  • Analytics
  • Mobile CRM
  • Email marketing
  • AI assistant (Zia)

Both cover

  • QuickBooks
  • Mailchimp
  • SOC2
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Zenoti

  • Running multi location spa, salon and medspa chains on one platformnot Zoho CRM
  • Centralising appointment booking, point of sale and inventory across sitesnot Zoho CRM
  • Managing memberships, packages and customer marketing for large operatorsnot Zoho CRM

Zoho CRM

  • Sales automationnot Zenoti
  • Lead managementnot Zenoti
  • Customer supportnot Zenoti
  • Marketing automationnot Zenoti
  • Analytics & reportingnot Zenoti

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zenoti

  • Zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • Multi location pricing is described as customised to the customer's footprint, so two buyers of the same size are not guaranteed the same rate
  • Communication costs such as messaging are billed on consumption on top of the plan
  • Functionality is extended through paid add ons rather than being included in a single plan

Zoho CRM

  • Free tier limited to 3 users only
  • Steep pricing when scaling beyond 10 users
  • Limited offline capabilities compared to some competitors
  • Setup and configuration can require significant customization

Pricing, plan by plan

Zenoti

$200/month
  • Essential$200/month
    • Appointment booking
    • Client management
    • POS
  • Professional$350/month
    • Everything in Essential
    • Marketing automation
    • Inventory management
  • Enterprise$undefined/month
    • Everything in Professional
    • Multi-location
    • Custom integrations

Zoho CRM

Free
  • FreeFree
    • Up to 3 users
    • Basic modules
    • Standard dashboards
  • Standard$14/month
    • Sales forecasting
    • Custom dashboards
    • Workflow automation
  • Professional$23/month
    • Inventory management
    • AI predictions
    • Advanced customization
  • Enterprise$40/month
    • Zia AI assistant
    • Multi-currency
    • Advanced analytics

Which should you pick?

Choose Zenoti if

  • You need appointment booking.
  • You work on Web, Ios, Android, Api.
  • You also want point of sale.
Zenoti review

Choose Zoho CRM if

  • You need lead management.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want deal tracking.
Zoho CRM review

Questions people ask

Is Zenoti or Zoho CRM better?
Neither clearly leads. Zenoti starts at $200/month and Zoho CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zenoti or Zoho CRM?
Zoho CRM has a free tier; the other does not. Paid plans start at $200/month for Zenoti and Free for Zoho CRM.
Does Zenoti or Zoho CRM run on more platforms?
Both run on Web, Ios, Android, Api, so platform support will not decide this one for you.
Can I use Zoho CRM for free?
Yes. Zoho CRM has a free tier, so you can try it without paying. Zenoti starts at $200/month.
What is Zenoti best used for?
Zenoti is most often used for running multi location spa, salon and medspa chains on one platform, centralising appointment booking, point of sale and inventory across sites, managing memberships, packages and customer marketing for large operators. Of those, running multi location spa, salon and medspa chains on one platform and centralising appointment booking, point of sale and inventory across sites are not what Zoho CRM is typically brought in for.
What can Zenoti do that Zoho CRM cannot?
Zenoti covers Appointment booking, Point of sale, Inventory management, Marketing automation. Zoho CRM covers Lead management, Deal tracking, Contact management, Sales automation. Both handle QuickBooks, Mailchimp, SOC2, HIPAA.

Answered from the vendors’ own pages

Zoho CRM: Does Zoho CRM have a free tier?

Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.

Source
Zoho CRM: What does Zoho CRM cost for a paid plan?

Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.

Source
Zoho CRM: Is Zoho CRM independent or owned by another company?

Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.

Source
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