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Software · head to head

Fresha vs Zenoti

Fresha logo

Fresha

Software

Free salon and spa software

From
Free
Rated
-
Full reviewWebsite
Zenoti logo

Zenoti

Software

Enterprise spa and salon software

From
$200/month
Rated
-
Full reviewWebsite

The short version

  • Only Fresha has a free tier, so it costs nothing to try first.
  • Each has a real cost: Fresha fresha charges a 50 percent one time commission on each new client booked through its marketplace, subject to a minimum fee per client; Zenoti zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • They diverge on capability: Fresha covers Online booking, Zenoti covers Appointment booking.

Where they differ

Only the attributes on which Fresha and Zenoti actually diverge.

Attributes where Fresha and Zenoti differ
AttributeFreshaZenoti
Starting priceFree$200/month
Pricing modelfreesubscription
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Api
Founded20152010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Fresha

  • Online booking
  • Appointment management
  • Client database
  • Staff scheduling
  • Marketing tools
  • Reports & analytics
  • Google Calendar
  • Apple Calendar

Only in Zenoti

  • Appointment booking
  • Marketing automation
  • Employee management
  • Membership management
  • Gift cards
  • Business intelligence
  • QuickBooks
  • Xero

Both cover

  • Point of sale
  • Inventory management
  • Stripe
  • PCI DSS
  • GDPR compliant
  • Cloud deployment

What people use each for

The jobs each tool is most often brought in to do.

Fresha

  • Running appointment booking and point of sale for salons and spasnot Zenoti
  • Attracting new clients through the Fresha consumer marketplacenot Zenoti
  • Sending appointment reminders and marketing campaigns to clientsnot Zenoti

Zenoti

  • Running multi location spa, salon and medspa chains on one platformnot Fresha
  • Centralising appointment booking, point of sale and inventory across sitesnot Fresha
  • Managing memberships, packages and customer marketing for large operatorsnot Fresha

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Fresha

  • Fresha charges a 50 percent one time commission on each new client booked through its marketplace, subject to a minimum fee per client
  • Online card payments carry a 4.90 percent plus fixed fee per transaction charge on top of the subscription
  • Only 20 SMS or WhatsApp notifications and 50 marketing emails are free each month; everything beyond that is billed per message
  • Team and Enterprise plans are quoted as custom rates with no published figure
  • Add ons such as Team Connect and Insights are billed per team member per month on top of the plan
  • Enterprise pricing applies to businesses with 20 or more team members

Zenoti

  • Zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • Multi location pricing is described as customised to the customer's footprint, so two buyers of the same size are not guaranteed the same rate
  • Communication costs such as messaging are billed on consumption on top of the plan
  • Functionality is extended through paid add ons rather than being included in a single plan

Pricing, plan by plan

Fresha

Free
  • FreeFree
    • Unlimited appointments
    • Unlimited staff
    • Online booking
  • Payments (Add-on)$2.19/transaction
    • Card payments
    • Contactless payments
    • Online payments
  • Marketing (Add-on)$0.01/message
    • Email campaigns
    • SMS marketing
    • Automated messages

Zenoti

$200/month
  • Essential$200/month
    • Appointment booking
    • Client management
    • POS
  • Professional$350/month
    • Everything in Essential
    • Marketing automation
    • Inventory management
  • Enterprise$undefined/month
    • Everything in Professional
    • Multi-location
    • Custom integrations

Which should you pick?

Choose Fresha if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want appointment management.
Fresha review

Choose Zenoti if

  • You need appointment booking.
  • You work on Web, Ios, Android, Api.
  • You also want marketing automation.
Zenoti review

Questions people ask

Is Fresha or Zenoti better?
Neither clearly leads. Fresha starts at Free and Zenoti at $200/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Fresha or Zenoti?
Fresha has a free tier; the other does not. Paid plans start at Free for Fresha and $200/month for Zenoti.
Does Fresha or Zenoti run on more platforms?
Fresha runs on Web, Ios, Android. Zenoti runs on Web, Ios, Android, Api.
Can I use Fresha for free?
Yes. Fresha has a free tier, so you can try it without paying. Zenoti starts at $200/month.
What is Fresha best used for?
Fresha is most often used for running appointment booking and point of sale for salons and spas, attracting new clients through the fresha consumer marketplace, sending appointment reminders and marketing campaigns to clients. Of those, running appointment booking and point of sale for salons and spas and attracting new clients through the fresha consumer marketplace are not what Zenoti is typically brought in for.
What can Fresha do that Zenoti cannot?
Fresha covers Online booking, Appointment management, Client database, Staff scheduling. Zenoti covers Appointment booking, Marketing automation, Employee management, Membership management. Both handle Point of sale, Inventory management, Stripe, PCI DSS.
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