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Software · head to head

Salesforce vs Zenoti

Salesforce logo

Salesforce

Software

World's #1 CRM

From
$25/month
Rated
-
Full reviewWebsite
Zenoti logo

Zenoti

Software

Enterprise spa and salon software

From
$200/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Salesforce sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually; Zenoti zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • They diverge on capability: Salesforce covers Contact management, Zenoti covers Appointment booking.

Where they differ

Only the attributes on which Salesforce and Zenoti actually diverge.

Attributes where Salesforce and Zenoti differ
AttributeSalesforceZenoti
Starting price$25/month$200/month
Founded19992010

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android, Api), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce

  • Contact management
  • Opportunity management
  • Lead management
  • Reports & dashboards
  • Email integration
  • Workflow automation
  • Mobile access
  • AppExchange

Only in Zenoti

  • Appointment booking
  • Point of sale
  • Inventory management
  • Marketing automation
  • Employee management
  • Membership management
  • Gift cards
  • Business intelligence

Both cover

  • Mailchimp
  • SOC2
  • HIPAA
  • PCI DSS

What people use each for

The jobs each tool is most often brought in to do.

Salesforce

  • Sales managementnot Zenoti
  • Customer servicenot Zenoti
  • Marketing automationnot Zenoti
  • Lead generationnot Zenoti
  • Analytics & reportingnot Zenoti

Zenoti

  • Running multi location spa, salon and medspa chains on one platformnot Salesforce
  • Centralising appointment booking, point of sale and inventory across sitesnot Salesforce
  • Managing memberships, packages and customer marketing for large operatorsnot Salesforce

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Zenoti

  • Zenoti publishes no prices: the pricing page names plans by business type but gives no rate, no per location fee and no minimum, and routes every enquiry to a quote or demo
  • Multi location pricing is described as customised to the customer's footprint, so two buyers of the same size are not guaranteed the same rate
  • Communication costs such as messaging are billed on consumption on top of the plan
  • Functionality is extended through paid add ons rather than being included in a single plan

Pricing, plan by plan

Salesforce

$25/month
  • Essentials$25/month
    • Account & contact management
    • Opportunity tracking
    • Lead management
  • Professional$80/month
    • Everything in Essentials
    • Complete CRM
    • Lead scoring
  • Enterprise$165/month
    • Everything in Professional
    • Workflow automation
    • Advanced analytics
  • Unlimited$330/month
    • Everything in Enterprise
    • Unlimited customizations
    • 24/7 support

Zenoti

$200/month
  • Essential$200/month
    • Appointment booking
    • Client management
    • POS
  • Professional$350/month
    • Everything in Essential
    • Marketing automation
    • Inventory management
  • Enterprise$undefined/month
    • Everything in Professional
    • Multi-location
    • Custom integrations

Which should you pick?

Choose Salesforce if

  • You need contact management.
  • You work on Web, Ios, Android, Api.
  • You also want opportunity management.
Salesforce review

Choose Zenoti if

  • You need appointment booking.
  • You work on Web, Ios, Android, Api.
  • You also want point of sale.
Zenoti review

Questions people ask

Is Salesforce or Zenoti better?
Neither clearly leads. Salesforce starts at $25/month and Zenoti at $200/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce or Zenoti?
Salesforce starts at $25/month and Zenoti at $200/month.
Does Salesforce or Zenoti run on more platforms?
Both run on Web, Ios, Android, Api, so platform support will not decide this one for you.
What is Salesforce best used for?
Salesforce is most often used for sales management, customer service, marketing automation, lead generation. Of those, sales management and customer service are not what Zenoti is typically brought in for.
What can Salesforce do that Zenoti cannot?
Salesforce covers Contact management, Opportunity management, Lead management, Reports & dashboards. Zenoti covers Appointment booking, Point of sale, Inventory management, Marketing automation. Both handle Mailchimp, SOC2, HIPAA, PCI DSS.
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